Nepali Speaking Customer Service Agent
4 months ago
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our team based in Cape Town.
**Job Purpose**:
**Requirements**:
Grade 12
Well versed in both Nepali and English (Read, Write, Speak)
Clear Criminal Record
**Key responsibilities may include but are not limited to**:
Answer incoming calls and promptly address customer inquiries.
Provide customers with comprehensive product and service information.
Utilise our in-house operating system to identify, investigate, and resolve customer issues.
Maintain detailed call logs and generate reports as needed.
Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
Perform daily administrative tasks and accurately input essential data into various CRM systems.
Demonstrate strict adherence to Company policies and practices.
Review and take action on assigned cases.
Monitor Average Handling Time to meet established standards.
Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
Uphold customer service quality standards and align with established business processes.
Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
**Critical Skills/ Competencies**:
Strong communication skills, both verbal and written, across all organisational levels.
Proven track record in driving solutions.
Exceptional problem-solving abilities with a keen eye for accuracy.
Self-motivated, proactive, and capable of working autonomously.
Confidence in navigating dynamic work environments.
Adaptability and agility in approach.
Demonstrates resilience and a growth mindset.
Proficient in adapting to evolving situations (adaptive thinking).
Adept at collaborating effectively within a team.
Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
**Salary and working hours**:
Market related, based on the level of experience
Shift Allowance
24/7 Rotational Shifts
-
Spanish speaking Customer Service Agent
2 months ago
Cape Town, South Africa Language Recruiters Full timeFluent in Spanish? √Have some Customer Service experience? √Looking to work in Cape Town, South Africa? √We have the perfect job opportunity for you!A leading forward-thinking, fast growing digital marketing company is currently looking to further expand their dynamic team with a Spanish speaking Customer Service Agent to join their offices...
-
German speaking Customer Service Agent
1 week ago
Cape Town, South Africa Language Recruiters Full timeCalling all travel enthusiasts with outstanding customer service! Are you fluent in German and English, eager to assist travellers in planning their dream vacations, and passionate about ensuring unforgettable experiences? If you’re ready to be part of a dynamic team in Cape Town, South Africa, join a leading travel company as a German speaking...
-
German speaking Customer Service Agent
1 month ago
Cape Town, South Africa Initiate International Full timeCalling all travel enthusiasts with outstanding customer service! Are you fluent in German and English, eager to assist travellers planning their dream vacations, and passionate about ensuring unforgettable experiences? If you’re ready to be part of a dynamic team in Cape Town, South Africa, join a leading travel company as a German speaking Customer...
-
German Speaking Customer Service Agent
3 months ago
Cape Town, South Africa Time Personnel Full timeJob Overview **Location**: Cape Town, Western Cape **Job Title**: German Speaking Customer Service Agent **Salary**: R15,000 **Education Level**: High School / Matric **Job Level**: Intermediate **Minimum Experience**: 1 - 3 Years German Speaking Customer Service Agent - Cape Town. Are you fluent in German and passionate about delivering exceptional...
-
Isixhosa Speaking Customer Service Agent
4 months ago
Cape Town, South Africa Surgo HR & Training Full timeOur client based in Century City is seeking isiXhosa speaking customer service agent. The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line...
-
Isizulu Speaking Customer Service Agent
4 months ago
Cape Town, South Africa Surgo HR & Training Full timeOur client based in Century City is seeking isiZulu speaking customer service agent. The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and...
-
Dutch speaking Digital Customer Service Agent
2 months ago
Cape Town, South Africa Language Recruiters Full timeDo you like online advertising and new technologies? If you are motivated, creative and open-minded, we might have the perfect job for you! An innovative and international company has an amazing job opportunity for a Dutch speaking Digital Customer Service Agent to join their team in Cape Town, South Africa. Join a company that takes care of you from...
-
Dutch Speaking Customer Service Support Agent
4 months ago
Cape Town, South Africa Surgo HR & Training Full timeOur client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team. **The role as Customer Service Support Agent**: Maintaining a positive, empathetic and professional attitude toward customers Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and...
-
Hindi Speaking Customer Service Agent
4 months ago
Cape Town, South Africa Surgo HR & Training Full timeSurgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Urdu Speaking Customer Service Agent
4 months ago
Cape Town, South Africa Surgo HR & Training Full timeSurgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Arabic Speaking Customer Service Agent
4 months ago
Cape Town, South Africa Surgo HR & Training Full timeSurgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Arabic Speaking Customer Service Agent
4 months ago
Cape Town, South Africa Surgo Full time**Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Portuguese speaking Customer Support Agent
1 month ago
Cape Town, South Africa Language Recruiters Full timeWe have an exciting career opportunity for a Portuguese speaking Customer Support Agent to join a an online travel booking platform and work remotely in South Africa. They build and deploy cutting edge technology that connects travellers with more than 2.5 million accommodations globally. The customer support team understands that travel can be an...
-
German Speaking Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa Initiate International Full timeCustomer Service Agent - German SpeakingInitiate International is seeking a highly skilled and multilingual Customer Service Agent to join our team in Cape Town, South Africa. As a German speaking Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and ensuring their travel...
-
Cape Town, Western Cape, South Africa Language Recruiters Full timeJob Title: German Speaking Customer Service AgentWe are seeking a highly skilled and multilingual customer service agent to join our team in Cape Town, South Africa. As a German speaking customer service agent, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and making their travel experiences...
-
Latin Spanish Speaking Customer Service Agent
4 months ago
Cape Town, South Africa Surgo HR & Training Full timeSurgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Customer Service Agent
2 months ago
Cape Town, South Africa Isilumko Staffing (JHB) Full timeURGENT: BPO Call Centre Agents needed (Cape Town)Our client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team.You will be required to work night shift. * Must reside in Cape Town * Will be based in Town * Must have a clear criminal record and clear ITC (No Debt)* Must have Matric* Must have a year...
-
Portuguese Speaking Customer Support Agent
3 days ago
Cape Town, Western Cape, South Africa Initiate International Full timeCustomer Support Agent - Portuguese SpeakingWe are seeking a highly skilled and motivated Customer Support Agent to join our team at Initiate International. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Deliver excellent customer...
-
Cape Town, Western Cape, South Africa Language Recruiters Full timeCustomer Service Agent - German LanguageWe are seeking a highly skilled and multilingual Customer Service Agent to join our team in Cape Town, South Africa. As a German speaking Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and ensuring their travel experiences are...
-
Danish Speaking Customer Service Agent
4 months ago
Cape Town, South Africa Evolution Recruitment Full timeOur client is an international concern providing claims assistance to European medical insurance companies from their African head office in Cape Town. The company seeks to grow their Cape Town team through the appointment of Danish native speaking call center agents. Working hours: Monday - Friday (09h00 - 17h00), Office based Remuneration: R22 000 basic...