Director, Transformation Adoption Analytics

5 months ago

Johannesburg, South Africa NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Director, Transformation Adoption Analytics is responsible for measurement and analysis of user adoption and consumption of digital applications and processes deployed as part of GBS (Global Business Services) Transformation. This role involves leading a team that develops and maintains digital dashboards to report adoption and consumption metrics.

This role ensures that the necessary information is available for making informed business decisions and measuring established goals and objectives.

This leadership role is required to manage the processes and people responsible for accurate data collection, processing, modelling and analysis, as well as fostering a collaborative and high-performing culture across the team.

What you'll be doing

Key Responsibilities:

Collaborate with Global Process Owners teams to design, release, validate, and set targets for GBS applications adoption and consumption metrics.Support the improvement of applications adoption by generating actionable insightsImprove the user experience for dashboards by identifying and facilitating initiativesDevelop and deliver regular and ad-hoc performance reports and presentations to provide a comprehensive view of GBS applications adoption and consumptionEngage with senior leadership and business stakeholders to communicate insights, gather input, and drive improvement initiatives.

Experience:

Managing and leading analytics teams.Business, operations, or application/process performance managementManaging and/or analysing back-end data of key business applicationsWorking within a global and/or diverse organization is preferred.

Skills:

Leadership qualities with the ability to guide teams through change and process improvement initiatives.Excellent communication and collaboration skills with proficiency in MS Excel and PowerPointStrong analytical skills and proficiency in data analysis and visualisation tools e.g., MS PowerBI, R, Python, SQLUnderstanding of enterprise applications data e.g., SFDC, SAP, ITSM and etc.Data extract, transform, and load (ETL)Problem Solving

Qualifications:

Bachelor's degree in Business Administration, Management, Operations, or a related field; Master's degree preferred.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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