Principal Digital Transformation Enablement

5 months ago

Johannesburg, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

**Working at NTT**

**Key Roles and Responsibilities**:

- Leads the development and driving of a clear generative AI strategy aligned with the organization's vision and business goals.
- Identifies opportunities for generative AI and innovation across various departments and functions.
- Works closely with cross-functional teams, including I&T, TIS, GBS, and other business or project teams, to ensure alignment and collaboration on digital initiatives.
- Leads the implementation of generative AI technologies, tools, and platforms to drive operational efficiency and enhance customer experience.
- Ensures seamless integration of new AI technologies with existing systems and processes.
- Develops change management strategies to facilitate smooth transitions during generative AI initiatives.
- Provides leadership and guidance to ensure employees embrace and adopt new AI technologies and practices.
- Evaluates existing business processes and identifies opportunities for optimization, automation, and standardization using generative AI.
- Leads process improvement efforts to drive efficiency and effectiveness throughout the organization using generative AI.
- Utilizes data analytics and insights to make informed decisions and measure the impact of generative AI initiatives.
- Collaborates with external partners, vendors, and solution providers to leverage their expertise and resources for successful generative AI implementation.
- Oversees training programs to upskill employees in using new AI technologies, tools, and processes effectively.
- Identifies and addresses potential risks associated with generative AI initiatives, including data security and compliance.
- Defines key performance indicators (KPIs) and metrics to measure the success and impact of generative AI efforts.
- Regularly reports progress to executive/senior leadership and stakeholders.

**Knowledge, Skills and Attributes**:

- Demonstrates strong leadership and people management skills, with the ability to inspire and motivate teams to achieve common goals
- Possesses excellent communication and collaboration skills, with the ability to build strong relationships with internal and external stakeholders
- Has a strategic mindset, with the ability to think creatively and develop innovative solutions to complex problems.
- Demonstrates strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Has a strong understanding of change management principles and practices, with the ability to effectively manage transitions and drive adoption of new technologies and processes

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent in Information Technology, Business, or a related field
- Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous
- ITIL Foundation (minimum) or higher
- SIAM - Service Integration and Management Foundation would be advantageous

**Required Experience**:

- Significant proven experience in a similar role within a global Information Technology organisation
- Significant proven experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment

**Skills Summary**

Change Management, Data Analytics, Digital Technology, Digital Transformation Strategy, Digital Trends, Technology Adoption

**Workplace type**:
Hybrid Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of

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