Principal Digital Transformation Enablement Specialist

2 weeks ago

Johannesburg, South Africa NTT DATA Full time

Job Description

Want to be a part of our team?

The Principal Digital Transformation Enablement Specialist is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of NTT's complex to highly complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applying the potential of digital technologies and user experience design principles to bring improvements to the organisation's digital roadmap. This role monitors competitive trends, understands consumer/client needs and applies trends and changes in digital transformation supporting a broad range of stakeholders.

Working at NTT

Key Roles and Responsibilities:

Leads the development and driving of a clear generative AI strategy aligned with the organization's vision and business goals.Identifies opportunities for generative AI and innovation across various departments and functions.Works closely with cross-functional teams, including I&T, TIS, GBS, and other business or project teams, to ensure alignment and collaboration on digital initiatives.Leads the implementation of generative AI technologies, tools, and platforms to drive operational efficiency and enhance customer experience.Ensures seamless integration of new AI technologies with existing systems and processes.Develops change management strategies to facilitate smooth transitions during generative AI initiatives.Provides leadership and guidance to ensure employees embrace and adopt new AI technologies and practices.Evaluates existing business processes and identifies opportunities for optimization, automation, and standardization using generative AI.Leads process improvement efforts to drive efficiency and effectiveness throughout the organization using generative AI.Utilizes data analytics and insights to make informed decisions and measure the impact of generative AI initiatives.Collaborates with external partners, vendors, and solution providers to leverage their expertise and resources for successful generative AI implementation.Oversees training programs to upskill employees in using new AI technologies, tools, and processes effectively.Identifies and addresses potential risks associated with generative AI initiatives, including data security and compliance.Defines key performance indicators (KPIs) and metrics to measure the success and impact of generative AI efforts.Regularly reports progress to executive/senior leadership and stakeholders.


Knowledge, Skills and Attributes:

Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function.

Has a deep understanding of generative AI technologies and their potential applications in a business context.

Demonstrates strong leadership and people management skills, with the ability to inspire and motivate teams to achieve common goals

Possesses excellent communication and collaboration skills, with the ability to build strong relationships with internal and external stakeholders

Has a strategic mindset, with the ability to think creatively and develop innovative solutions to complex problems.

Demonstrates strong analytical and problem-solving skills, with the ability to make data-driven decisions

Has a strong understanding of change management principles and practices, with the ability to effectively manage transitions and drive adoption of new technologies and processes


Academic Qualifications and Certifications:

Bachelor's degree or equivalent in Information Technology, Business, or a related fieldCertifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageousITIL Foundation (minimum) or higherSIAM – Service Integration and Management Foundation would be advantageous


Required Experience:

Significant proven experience in a similar role within a global Information Technology organisationSignificant proven experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment

Skills Summary

Change Management, Data Analytics, Digital Technology, Digital Transformation Strategy, Digital Trends, Technology Adoption

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

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