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Customer Liaison Officer

4 weeks ago

Johannesburg, South Africa Liberty Group South Africa Full time
Job title : Customer Liaison OfficerJob Location : Gauteng, JohannesburgDeadline : December 08, 2024Quick Recommended Links
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Purpose

  • To deliver support services in order to improve the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

  • 1 - 2 years experience in a similar environment

Minimum Qualifications

  • Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Additional Minimum Qualifications

Outputs

Process

  • Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
  • Ensures that the customers are serviced according to the standard operating procedures.
  • Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
  • Proactively identify problems, apply known solutions and escalate more difficult problems.
  • Plan for task execution and adjust priorities against an established plan.
  • Prepare or compile agenda packs and documentation for Trustee/ManCom meetings.
  • Assist with the compilation of minutes of Trustee/ManCom meetings.
  • Assist with sourcing technical and legal advice to be provided to clients.
  • Assist with daily administration issues on retirement funds in the portfolio.
  • Facilitate the production and distribution of member benefit statements to clients.
  • Assist with the annual rate review process on retirement funds.

  • Administrative / Management  jobs