Liaison Officer

5 months ago

Johannesburg, South Africa National Risk Managers (Pty) Ltd Full time

A Medical Insurance Company based in Benoni, Gauteng is looking for a Liaison Officer who will develop a strong relationship with employers, connecting with their key business executives and other relevant stakeholders.

**Key Performance Areas**
- Build relationships with the client.
- Acting as the liaison between the client and various stakeholders
- Maintenance of existing business relationships
- Provide customer care support to companies

**Key Tasks**

**Build relationships with the client**
- Establish and maintain a professional relationship with clients
- Manage key client interactions focusing on driving awareness of services offered
- Provide proactive client support ensuring retention and growth within the client
- Meeting with clients and developing will require regular meetings either face to face or virtual

**Provide customer care support to companies**
- Ensure that customers’ expectations are scoped and met
- Develop initiatives to increase customer satisfaction and retention
- Present products and services to clients
- Assisting with any issue an Employer may have around the membership of their employees on the cover

**Acting as the liaison between the client and various stakeholders**
- Ensure that growth and financial targets are met
- Assist with escalated issues that may arise from internal departments with the relevant clients
- Building ongoing relationships with key stakeholders at clients

**Conduct general administrative duties**
- Ensure that the necessary departmental reporting is adhered to
- Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously
- Accurate reporting of client interactions and demonstrated value added needs to be shown
- Perform any other task entrusted by Management

**Required Qualifications**
- Matric

**Essential Requirements**
- Excel Skills

**Essential Experience**
- 1 year administrative experience

**Required Knowledge and Skills**
- Excellent customer service skills
- Good listening skills
- Good interpersonal skills
- Excellent communication skills
- Good computer skills
- Exceptional problem solving skills
- Good organisational skills

**Attributes**
- Self motivated
- Able to work under pressure
- Well-groomed and presentable
- Work Independently
- Sense of responsibility
- Patience
- Honest, hardworking and humble

For more information please contact:
**Angelique Hart

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