Customer Liaison Officer

2 weeks ago

Johannesburg, South Africa Staff Solutions Full time

Our client in the Automotive sector is looking for a Customer Liaison Officer with exports experience to join their team in Gauteng (JHB - Eastern Suburbs).

**Duties**:
**Order Processing**:

- Contacting customers daily as per calling schedule.
- Receive calls & orders from customers.
- Liaison with the Business Representative.
- Receive and action work instruction/s from Business Representative.
- Check account status, credit viability and limits.
- Check stock availability and advise customer.
- Generate orders on SAP as per generate order procedure.
- Release order (invoice generation) for shipment and FLO.
- Advise Warehouse & Distribution Manager, supervisor and Value logistics supervisor on orders not released.
- Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
- Advise customer of planned delivery time.

**Process Claims**:

- Actioned by customer liaison officer directly/or only from the business representative.
- Generate order on SAP as per claims procedure.
- Generate order on SAP as per rotation procedure.
- Generate instruction on SAP as per Check & charge procedure.
- Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
- Oversee daily general admin duties to support all customer services function.

**Service Support (External and Internal)**:

- Address queries passed on by Value Logistics within 8 hours of receipt of the query.
- Address any special /miscellaneous request from customers.
- Provide quotes on an Ad Hoc basis to customers.
- Build and maintain acceptable customer service standards with the Warehouse and Distribution department (Warehouse Supervisor, Value Logistics) and business representatives at all times.
- Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.
- Team Work - Must be able to support the entire team on any overflow work when required.

**This position would require the successful individual to be on standby duty every alternative week and every alternative weekend.**

**Educational Qualifications**:

- Grade 12 or equivalent.

**Experience**:

- A minimum of 2-3 years Call Centre and Customer Service experience.
- Must be IT literate, and proficient specifically in Microsoft Office (Excel), Sales Force and SAP.

For more information please contact:
**Kaylin Bekker

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