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IT Helpdesk and Support Technician

3 months ago

Sandton, South Africa Browns The Diamond Store Full time

We are seeking a skilled and motivated IT and Helpdesk Technician to join our team. The ideal candidate will have a solid background in providing first-line technical support and a passion for resolving IT issues efficiently. If you have experience in handling customer support via phone, email, or onsite and have a foundational understanding of hardware and software, we encourage you to apply.

Key Responsibilities:

  • Provide first-line technical support to customers via phone, email, and onsite.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Document and track issues and resolutions in a ticketing system.
  • Assist with the installation, configuration, and maintenance of computer systems and peripherals.
  • Provide guidance and support to end-users on IT-related queries and issues.
  • Escalate complex issues to higher-level technical teams as necessary.
  • Maintain a high level of customer satisfaction through effective communication and problem resolution.


Requirements
  • Atleast of 3 years experience in providing first-line technical support.
  • Proven experience in handling technical support queries via phone, email, or in person.
  • Strong understanding of basic hardware and software components.
  • Excellent troubleshooting skills and the ability to work independently.
  • Effective communication skills with a customer-focused approach.
  • A+ Certification is a plus, demonstrating foundational knowledge of hardware and software.
  • Ability to manage multiple priorities and adapt to a fast-paced environment.

Preferred Qualifications:

  • Experience with common operating systems (Windows, macOS, Linux).
  • Knowledge of networking fundamentals and basic IT infrastructure.
  • Familiarity with ticketing and helpdesk software.