Junior IT Helpdesk Support

2 months ago


Sandton, South Africa Profession Hub Full time

We are looking for a driven Junior IT Helpdesk Support professional to provide 1st Line telephonic and remote support via TeamViewer and similar applications. The ideal candidate will have CompTIA A+ and Network+ certifications, along with excellent communication skills in English. In this role, you will assist users by troubleshooting basic technical issues and ensuring customer satisfaction through clear, professional support.

 

Key Responsibilities:

  • Provide 1st Line support for IT queries via phone and remote access tools like TEAMviewer.
  • Troubleshoot and resolve desktop, laptop, software, and network issues remotely.
  • Assist users in diagnosing basic network and connectivity problems.
  • Respond to IT support tickets, emails, and phone calls promptly.
  • Document all support interactions in the helpdesk ticketing system.
  • Escalate complex issues to senior IT staff when necessary.
  • Maintain high levels of customer satisfaction through clear communication and follow-up.

Requirements:

  • CompTIA A+ and Network+ certifications.
  • Excellent verbal and written communication skills in English.
  • Ability to provide telephonic and remote support using tools like TeamViewer or similar.
  • Basic knowledge of Windows OS, Microsoft Office, and networking troubleshooting.
  • Strong problem-solving skills and ability to work under pressure.
  • Good organizational and time management skills.

Preferred Qualifications:

  • Previous experience in a helpdesk or remote support role
  • Familiarity with remote access tools, Windows servers, and Active Directory is advantageous.
  • Willingness to learn and adapt to new technologies.

What We Offer:

  • Opportunities for professional growth
  • A supportive and collaborative work environment.


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