Service Manager
2 months ago
Service Manager – Isando
Accountable for ensuring optimal productivity of workshop and field service operations by overseeing cost-effective management, maintaining high standards of housekeeping, discipline, and safety. Deliver professional and efficient services to customers, while providing comprehensive support. Ensure all service operations comply with SANS and DMR regulations of South Africa. Foster strong professional relationships with external suppliers, ensuring quality management and cost control. Oversee the Service Department in accordance with company policies and procedures, and manage environmental responsibilities for the entire Isando Branch
Duties include:
Assume overall responsibility and accountability for the efficient workshop operations
- To ensure the effective daily operations of the workshop, coordinate closely with staff for seamless day-to-day planning, manage ongoing projects using the WIP report, and close job cards older than three
- Update the workshop bay service board or spreadsheet
- Monitor staff compliance with timesheets, allocate resources effectively, and maintain a safe workshop
- Diligently manage and control job cards, verify against timesheets, and oversee field service planning to support administrative and PSSR
- Conduct monthly toolbox talks, ensure records and safety topics are uploaded to the
- Ensure annual machinery and tool calibration per company
- Conduct daily debriefs with mechanics to evaluate workmanship and address challenges, focusing on high-priority and high-value
- Schedule and maintain servicing for hire dept trucks and conduct van stock counts as per audit
- Develop processes to improve workshop efficiency and communicate changes to
- Audit the monthly PSSR commission and file documentation in hard copy for
- Accurately record new equipment, conduct daily stocktakes, and report progress to SORG and the Managing
- Drive the PDI department's daily operations, coordinating with the PDI technician, parts department, and
- Process monthly SAGE claims (overtime, standby, cell phone, and fuel) in line with HR payroll
- Conduct monthly safety
- Discuss budget targets with all staff on Monthly basis
Service Delivery
- Manage the timely and effective delivery of
- Communicate with customers regarding any changes or difficulties encountered with
- Ensure official job numbers are obtained for external jobs before commencing any repair work, in compliance with company policies and
- Quote additional work as required and ensure that the appropriate margins are
- Plan, coordinate, and deliver all services within reasonable time
- Keep customers informed of job progress and any difficulties
- Ensure that quotations are processed through IFS
Ensure workshop operational and financial efficiencies
- Obtain external quotes, ensure pricing and quality, and conduct random supplier follow-ups.
- Manage expenses within internal and external budget
- Follow up on customer payments
- Adhere to warranty claim procedures and ensure timely documentation
- Achieve budget and profitability targets for the
- Control workshop expenses to stay within
- Meet budgeted labor hour and turnover
Human Resource Management
- Determine staffing requirements; interview and recruit employees according to HR best practices
- Approve leave on Sage and ensure optimal staffing situations at all times - December leave planner to be in
- Ensure training and development takes place
- Ensure discipline required for operational compliance of policies at workshop level
- Working closely with workshop staff to drive productivity driving toward a healthy working environment
- Manage field service technicians activities through vehicle Netstar tracking system where applicable
- Apprentice Programme Monitoring the onsite needs of apprentices to ensure that they are exposed to all the required tasks and skills, Ensure that the apprentices fill in their logbooks and keep them in good condition
Minimum Requirements:
- Red Seal Trade Qualification, Computer Literacy
- N4 or N5
- People Management certificate or diploma
- Financial Management certificate or diploma
- Technical trade working experience (material handling – 8 years +)
- Workshop exposure equivalent to the span of reporting people for this role, including all current and new customers (material handling – 8 years+)
-
Service Operations Manager
4 weeks ago
Kempton Park, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeJob DescriptionService ManagerStaff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC is seeking a skilled Service Manager to join our team. The successful candidate will be responsible for ensuring optimal productivity of workshop and field service operations by overseeing cost-effective management, maintaining high standards of housekeeping,...
-
Industrial Services Manager
6 months ago
Kempton Park, South Africa Watershed Consulting Full time**Job Description**: We are looking for a _forward-thinking Operational leader_ with _outstanding financial acumen_ - _exceptional interpersonal skills -_ and _proven successful e_xperience in the project management of heavy industry engineering shutdowns and refurbishment projects - to take on the key role of **INDUSTRIAL SERVICES MANAGER.** The position...
-
Operations Manager
1 month ago
Kempton Park, South Africa Jobted ZA C2 Full timeMinimum requirements: - Must have completed matric - Ideally will come from a service industry - internet service industry - Strong management and administration skills - Attention to detail - Able to manage a team of people Consultant: Angela Heydenreich - Dante Personnel East Rand
-
Service Manager
2 months ago
Kempton Park, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeService Manager – Isando Accountable for ensuring optimal productivity of workshop and field service operations by overseeing cost-effective management, maintaining high standards of housekeeping, discipline, and safety. Deliver professional and efficient services to customers, while providing comprehensive support. Ensure all service operations comply...
-
Manager, Service Contracts
6 months ago
Kempton Park, South Africa FLSmidth, Inc. Full timeDo you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our...
-
Operations Manager
2 months ago
Kempton Park, South Africa Dante Personnel Full timeMinimum requirements: Must have completed matric Ideally will come from a service industry - internet service industry Strong management and administration skills Attention to detail Able to manage a team of people Consultant: Angela Heydenreich - Dante Personnel East Rand
-
Operations Manager
2 months ago
Kempton Park, South Africa Dante Personnel Full timeMinimum requirements: Must have completed matric Ideally will come from a service industry - internet service industryStrong management and administration skillsAttention to detailAble to manage a team of peopleConsultant: Angela Heydenreich - Dante Personnel East Rand
-
Fleet Services Manager
6 months ago
Kempton Park, South Africa GOBA MULTY SERVICES Full timeTo manage and supply a comprehensive one stop Fleet management service within the fleet industries best practice norms **Minimum Requirements** - B Degree in Transport Management Related Minimum Experience. - 8 Years fleet related experience **Skills and Competencies** Behavioural - Strategic thinking: Results based management and reporting Leadership -...
-
Commercial Vehicle Service Manager
5 months ago
Kempton Park, South Africa Bonafide Human Capital (Pty) Ltd Full timeOur Commercial dealer client based in Kempton Park is looking to employ an experienced Service Manager. Must have: Good communication skills Excellent customer service skills Stable track record Extremley good admin skills - Ability to control resources at a level commensurate with profit requirements and enhanced customer relations. - Ability to...
-
Commercial Vehicle Service Manager
5 months ago
Kempton Park, South Africa Bonafide Human Capital Full timeAbility to control resources at a level commensurate with profit requirements and enhanced customer relations. Ability to maximize departmental profitability through the sale of labour and associated products to franchise and non-franchise customers. Supervision of staff, management of performance, discipline and other staff management related functions....
-
Financial Services Manager
1 month ago
Kempton Park, Gauteng, South Africa Hlabahlosile Full timeHlabahlosile seeks a skilled Financial Services Manager to oversee the organization's credit management operations. Key responsibilities include:Developing and implementing credit policies and proceduresConducting thorough credit analyses and risk assessmentsCollaborating with internal stakeholders to ensure effective credit managementStaying up-to-date with...
-
Manager, Business System Services
5 months ago
Kempton Park, South Africa DSV Full timeTime Type: Full Time Minimum Requirements. Grade 12, a Logistics or Supply Chain Management degree, or 4-year equivalent advanced diploma (BTECH, BCom, HCom) + 5 years in the logistics industry, for example transport and, or warehousing or a combination +2 years’ experience in WMS and TMS systems. Knowledge of Transport and Warehouse processes. VBA/SQL...
-
Service and Maintenance Branch Manager
7 months ago
Kempton Park, South Africa SISOL Recruitment Full timeReports directly to me (Managing Director) Would handle the Day to day Job planning, Quotes, Breakdown communication and Planning of the resources. With the support of the planner to plan the Month planned services. All the technicians will report directly to him with the support of the Service Supervisor Engineering or trade as a back round would help....
-
Senior Manager, Business Services
6 months ago
Kempton Park, South Africa DSV Full time**DSV - Global transport and logistics** Location: ZAF - Kempton Park, Northern Perimeter Rd (Sky Services) Job Posting Title: Senior Manager, Business Services Time Type: Full Time **Main Purpose of the Role** The incumbent for this role will have full management responsibilities for the DSV Road IT Client Engagement Team and will be a key-member of the...
-
Service Delivery Manager
5 months ago
Kempton Park, South Africa DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** Location: Kempton Park Job Posting Title: Service Delivery Manager Time Type: Full time **Minimum Requirements** Grade...
-
Digitalization Manager – Products and Services
1 month ago
Kempton Park, South Africa Jobted ZA C2 Full timeAim of the position: The Digitalization Manager - Products and Services will focus on the digitalization of the Group's Products and Services business units. - This role will drive the digital delivery of the standardized equipment and create a digital interface between customers and service and spare parts business to enable a modern and effective...
-
Field Service Manager
5 months ago
Kempton Park, South Africa FLSmidth, Inc. Full timeDo you want to make a difference in the world and contribute to a sustainable future? Join a diverse and inclusive work culture. Our differences make us unique and stronger. Every day, you will collaborate with colleagues from different cultures. You will be challenged to see things in a new way, and you will experience why differences are a strength. We...
-
Field Service Project Manager
6 months ago
Kempton Park, South Africa FLSmidth, Inc. Full timeDo you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our...
-
Digitalization Manager
1 month ago
Kempton Park, Gauteng, South Africa Profession Hub Full timeJob SummaryThe Digitalization Manager - Products and Services will be responsible for driving the digital transformation of the Group's Products and Services business units. This role will focus on developing and implementing a digitalization strategy for the global product lines and the Group service and spare parts business.Key ResponsibilitiesDevelop and...
-
Digitalization Manager – Products and Services
1 month ago
Kempton Park, South Africa Profession Hub Full timeAim of the position: The Digitalization Manager - Products and Services will focus on the digitalization of the Group's Products and Services business units.This role will drive the digital delivery of the standardized equipment and create a digital interface between customers and service and spareparts business to enable a modern and effective interaction...