Digitalization Manager
4 weeks ago
Job Summary
The Digitalization Manager - Products and Services will be responsible for driving the digital transformation of the Group's Products and Services business units. This role will focus on developing and implementing a digitalization strategy for the global product lines and the Group service and spare parts business.
Key Responsibilities
- Develop and implement a digitalization strategy for the global product lines and the Group service and spare parts business.
- Independent project management of digital transformation projects in cooperation with the Product Business Line Managers from strategy to go-live, incl. post-go-live analysis and refinement.
- Analyze the customer journey and internal processes and identify pain points to derive potential improvements for the customer experience.
- Develop and implement improved processes in collaboration with cross-functional and cross-divisional teams.
- Oversee the product development process and work closely with the engineering team to ensure timely and high-quality product delivery.
- Drive the implementation of all engineering activities related to products, spare parts, and aftermarket services as part of the global S/4 HANA transformation.
- Coordinate with the subsidiaries regarding the global requirements for the strategic digitalization roadmap.
- Continuously monitor and evaluate new technologies to further develop and improve competitiveness.
- Drive ongoing optimization measures to maintain and improve effectiveness and efficiency in the service and spare parts business.
Requirements
- Experienced digital product or spare parts manager with product digitalization experience.
- University degree in business administration, engineering, computer science, information systems or comparable.
- 5+ years of experience in a comparable field of activity, preferably in the field of mechanical and plant engineering.
- Passion for building great products to solve customer and business challenges or needs.
- Demonstrated experience in spare parts business and spare parts management in a global environment.
- In-depth knowledge and practical experience in project and change management.
- Sound knowledge of process design and optimization as well as experience in the introduction of tools and new processes in companies.
- Experience with SQL queries and with back-end and front-end programming languages.
- Excellent knowledge of SAP or other ERP systems, ideally with experience in customization and integration of modules and external applications.
- Dynamic, agile and proactive way of working with a hands-on mentality.
- Strong analytical and problem-solving skills.
- Self-reliance, self-organization with good time management.
- Ability to work in an international team and high intercultural competence.
- Strong communication, consulting, and presentation skills to work effectively with interdisciplinary teams at all levels of the global organization.
- Flexibility and availability to accommodate daily working hours to interact with colleagues from remote offices in the range +/- 9 hours difference in time zones, when necessary.
- Integrity and confidentiality.
- Ability to work under pressure, assertiveness, negotiating skills.
- High customer orientation (internal / external).
- Ability to coordinate internal and external stakeholders.
- Business fluent in German and English – Spanish and Portuguese are very beneficial.
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