Concierge Support Specialist

4 weeks ago


Cape Town, Western Cape, South Africa Consilio LLC Full time

About Consilio

Consilio is a global leader in legal consulting and services within the eDiscovery industry. Our team of experts brings their expertise and commitment to serve to every engagement, partnering with clients to develop creative solutions for their most pressing challenges.

About the Role

We are seeking a highly skilled and multilingual Concierge Support Specialist to join our global team. As a key member of our Concierge team, you will provide top-tier support to our exclusive clients via phone and email, and fulfill all account management requests.

Responsibilities

  • Provide exceptional customer service to clients in multiple languages, including English and at least one additional language.
  • Acquire and apply new knowledge related to digital technology to provide innovative solutions.
  • Work collaboratively with colleagues to resolve complex issues and escalate when necessary.
  • Develop and maintain strong relationships with clients to ensure their needs are met.
  • Stay up-to-date with industry trends and best practices to provide expert support.

Requirements

  • Bachelor's degree or higher in any discipline.
  • At least 2-3 years of experience in customer service or tech support roles.
  • Strong communication and problem-solving skills.
  • Ability to work independently and collaboratively as part of a team.
  • Flexibility to adapt to regional communication styles and work varying shifts.

What We Offer

As a Concierge Support Specialist at Consilio, you will have the opportunity to work with a global team, develop your skills and expertise, and make a meaningful impact on our clients' success.



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