Desktop Support Engineer

2 weeks ago


Johannesburg, South Africa IT Empowered Consulting (Pty) Ltd Full time

Provide End User Computer Support:
Manage, maintain and repair IT systems
Maintain the companys computer services and equipment
Provide guidance and best practices to Junior Support Technicians
Build partner relationships with client and be trusted IT Advisor
Ensure that contracted customer Service Level Agreements are met (resolved)
Ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
Ensure that calls are logged retrospectively if no call was logged for work completed (No ticket No Ride)
Ensure that calls are checked and updated with the latest updates until call closure
Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support
Administer User and Computer accounts, as well as Group membership in AD
Perform various tests on all hardware platforms and networks and document all operating system software
Practice Expert knowledge on Preventative Maintenance
Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required
Identify and resolve all hardware and software issues
Installing, Configuring and Updating required hardware and software
Troubleshooting and diagnosing to detect and solve technical problems
Design and perform various tests on applications according to required standards
Maintain and develop all user applications and define specifications based on client requirements
Ensure that best practices are adhered to
Ensure that Standard Operation Procedures are followed
Provide input to the Monthly Operations Report
Ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
Backup Engineers for customers and support staff where required
Manage requests/calls escalated to Vendors and 3rd Parties
Train employees to analyse and repair all product failures and analyse customer requirements.
Ensure adherence to all Altron Bytes SI processes, policies, and procedures as per prescribed compliance
Ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.
Requirements for success in this role are:
CompTIA A+ certification
CompTIA N+ certification
ITIL Foundation Certification
Microsoft Azure Fundamentals
AZ900
Microsoft Office 365 Fundamentals
MS900
MTA: Windows Operating System Fundamentals (Windows 10)
Microsoft 365 Certified: Modern Desktop Administrator Associate
Apple Mac Apple Certified Support Professional (optional based on customer requirements)
3
5 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications



  • Johannesburg, South Africa IT Empowerment Consulting Full time

    The position is for a Desktop Support Engineer that has a good attitude, well presented and who is willing to work well within a team.MCSE, A+, N+.Netskope/Citrix knowledge an advantageWindows Desktop support, Printer support & Server supportA good understanding of computer networking and serversVirtualization and Cloud experience & knowledgeAdvanced...


  • Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time

    We are seeking a skilled Desktop Support Engineer - IT OPS Support to join our IT OPS Support Team. This role involves supporting business end users, maintaining desktop operating systems, and performing general maintenance on all IT-related hardware and software.Key Responsibilities:Diagnose and resolve software issues (operating systems, MS Office, Office...


  • Johannesburg, South Africa IOCO Full time

    We are looking for a dedicated and detail-oriented Desktop Support Engineer to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications is...


  • Johannesburg, South Africa IOCO Full time

    We are looking for a dedicated and detail-oriented  Desktop Support Engineer   to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user...


  • Johannesburg, South Africa IOCO Full time

    We are looking for a dedicated and detail-oriented Desktop Support Engineer to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications...


  • Johannesburg, Gauteng, South Africa Seidor Full time

    We are seeking a highly skilled Desktop Support Engineer to join our team in Johannesburg. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Job DescriptionThe ideal candidate will have a strong background in desktop/endpoint support, with the ability to identify and resolve hardware and...


  • Johannesburg, Gauteng, South Africa IOCO Full time

    Job Title: Enterprise Desktop Support SpecialistWe are looking for a highly skilled and detail-oriented Desktop Engineer to join our team at IOCO in Johannesburg. As a Desktop Support Specialist, you will be responsible for providing exceptional end-user support and service request support.About the Role:Ensure the smooth operation of desktop computers,...


  • Johannesburg, Gauteng, South Africa IOCO Full time

    Job Title: Desktop Support EngineerWe are seeking a highly skilled and experienced Desktop Support Engineer to join our team at IOCO. As a key member of our IT department, you will be responsible for providing top-notch support to our staff and ensuring the smooth operation of our computer systems.Key Responsibilities:Maintenance of staff computers,...


  • Johannesburg, South Africa IT Empowerment Consulting Full time

    We are looking for a Desktop Support Engineer to provide End User Computer Support for users of our client, Africa’s biggest sugar producer, with extensive business operations in six African countries, manufacturing sugar and downstream products from cane supplied by our own agricultural operations and independent local growers.Provide End User Computer...


  • Johannesburg, South Africa IT Empowered Consulting (Pty) Ltd Full time

    MCSE, A+, N+. Netskope/Citrix knowledge an advantage Windows Desktop support, Printer support & Server support A good understanding of computer networking and servers Virtualization and Cloud experience & knowledge Advanced knowledge of Microsoft Office systems and applications including Server Suite Excellent understanding of Active Directory, DNS, Backup...


  • Johannesburg, South Africa IT Empowered Consulting (Pty) Ltd Full time

    MCSE, A+, N+.Netskope/Citrix knowledge an advantageWindows Desktop support, Printer support & Server supportA good understanding of computer networking and serversVirtualization and Cloud experience & knowledgeAdvanced knowledge of Microsoft Office systems and applications including Server SuiteExcellent understanding of Active Directory, DNS, Backup...


  • Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time

    **About the Role**This position reports to the ITOPS Support Lead and involves providing technical support for business end users, maintaining desktop operating systems, and performing general maintenance on all IT-related hardware and software.Main Responsibilities:Diagnose and resolve software issues (operating systems, MS Office, Office 365,...


  • Johannesburg, Gauteng, South Africa IOCO Full time

    About the Role:We are seeking a skilled Desktop Support Specialist to join our team at IOCO. The successful candidate will provide top-notch support for our staff's computers, printers, and general user needs. This role requires a strong understanding of PC and Apple Hardware, desktop Operating Systems, and network functionality. Intermediate knowledge of...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Desktop Support Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up...


  • Johannesburg, South Africa Jobted ZA C2 Full time

    Provide End User Computer Support: - Manage, maintain and repair IT systems - Maintain the companys computer services and equipment - Provide guidance and best practices to Junior Support Technicians - Build partner relationships with client and be trusted IT Advisor - Ensure that contracted customer Service Level Agreements are met (resolved) - Ensure that...


  • Johannesburg, Gauteng, South Africa Elite Search Full time

    Job Title: IT Desktop Support SpecialistJob Summary:Elite Search is seeking an experienced Desktop Support Technician to join our team. As the primary on-site IT support specialist, you will be responsible for managing and resolving a wide range of technical issues, from password resets to backup failures and VPN connectivity problems.Key...


  • Johannesburg, South Africa RMB Nigeria Limited Full time

    Desktop Support Technician Job Description Hello Future IT Support Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable...


  • Johannesburg, Gauteng, South Africa IOCO Full time

    Job Title: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to provide high-quality technical support to staff members. The ideal candidate will possess excellent problem-solving skills, a strong understanding of PC and Apple Hardware, and the ability to work effectively in a team environment.Key Responsibilities:Maintain and...


  • Johannesburg, South Africa Disruptive IT Full time

    This is a contract on-site role for a Senior Desktop Support Technician who will be responsible for providing technical support for desktop computers, printers, troubleshooting hardware and software issues, and repairing computers. The Senior Desktop Support Technician will work closely with the IT team to optimize systems and enhance the user...


  • Johannesburg, South Africa Capital Recruit Full time

    Are you passionate about providing exceptional IT support to clients? Do you thrive in a fast-paced environment where your technical expertise makes a real difference? We are seeking a skilled Desktop and Network Support Technician to join our team within the Operations Division, Division 4 of our organization. Your primary goal will be to deliver timely,...