Desktop Support Engineer

3 months ago

Johannesburg, South Africa IOCO Full time

We are looking for a dedicated and detail-oriented  Desktop Support Engineer   to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications is also required. 

 

What you’ll do:

  • Maintenance of staff computers printers and general user support
  • Monitor problem ticket work queues and interact with management to provide progress updates and closure notification
  • Standard PC/printer break-fix tasks
  • Some break-fix tasks related to application-specific requests (i.e. installing in-house developed and vendor-specific software, resetting passwords, etc)
  • Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
  • Answer help desk calls as needed, provide user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate
  • Provide application-level support for standard Microsoft applications as well as application tools deployed on desktops and laptops
  • First line Support of various in-house developed applications
  • Re-installation of PC's, up to and including OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
  • Support and follow through of all requests that cannot be resolved remotely where a 3rd   party vendor needs to do a site visit
  • Solid understanding of Mobile device connectivity

Your expertise:

  • Minimum of 3 years hands-on Desktop Support experience with Hardware and Software installation experience.
  • Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications/products is necessary.
  • Solid proficiency in managing and supporting a production-class Corporate Desktop Computing environment. In-depth administration experience working with Enterprise-class software and hardware, Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications / products is necessary. 
  • Must demonstrate technical aptitude and enthusiasm in the various system technologies and disciplines.
  • Technical understanding of enterprise computing and how various components are interrelated is essential.
  • Strong written, verbal, analytical, technical, and interpersonal skills are essential.
  • Provide strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities and work with only minimal supervision and direction.
  • Utilize strong problem-solving skills. Customer service orientation.
  • Must be able to provide a high level of customer service when dealing with frustrated end users.
  • Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction.
  • Maintain a constant awareness and understanding of emerging technologies and methodologies

Qualifications required:

  • A+, N+, (Required)
  • MCSE with at least 3 years experience (Required)
  • ITIL V3 Foundation (Advantageous)
  • Associate degree in Engineering, Computer Science, or other technical disciplines and/or equivalent work experience. (Advantageous)

Competencies required:

  • Good interpersonal skills
  • Valid Driver’s License Transport
  • Superior organizational and time management skills
  • Must be prepared to work flexible hours or shifts
  • Ability to cope well in a pressurized environment
  • High Initiative and problem-solving skills
  • Willingness to assist
  • Excellent follow-up skills
  • Team Player but must be able to work as an individual

Other information applicable to the opportunity:

  • Contract Position: 12 Months
  • Location: Johannesburg
  • Work Environment: Hybrid

 

 

 

  • Desktop Support Engineer

    3 weeks ago

    Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time

    We are seeking a skilled Desktop Support Engineer - IT OPS Support to join our IT OPS Support Team. This role involves supporting business end users, maintaining desktop operating systems, and performing general maintenance on all IT-related hardware and software.Key Responsibilities:Diagnose and resolve software issues (operating systems, MS Office, Office...

  • Desktop Support Engineer

    5 months ago

    Johannesburg, South Africa IOCO Full time

    We are looking for a dedicated and detail-oriented Desktop Support Engineer to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications is...

  • Desktop Support Engineer

    3 months ago

    Johannesburg, South Africa IOCO Full time

    We are looking for a dedicated and detail-oriented Desktop Support Engineer to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications...

  • Technical Desktop Support Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full time

    We are seeking a highly skilled Desktop Support Engineer to join our team at IT Empowered Consulting (Pty) Ltd. The ideal candidate will possess a strong background in Windows Desktop support, printer support, and server support. Additionally, they should have a good understanding of computer networking and servers, as well as virtualization and cloud...

  • Enterprise Desktop Support Specialist

    3 days ago

    Johannesburg, Gauteng, South Africa IOCO Full time

    Job Title: Enterprise Desktop Support SpecialistWe are looking for a highly skilled and detail-oriented Desktop Engineer to join our team at IOCO in Johannesburg. As a Desktop Support Specialist, you will be responsible for providing exceptional end-user support and service request support.About the Role:Ensure the smooth operation of desktop computers,...

  • Desktop Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa IOCO Full time

    Job Title: Desktop Support EngineerWe are seeking a highly skilled and experienced Desktop Support Engineer to join our team at IOCO. As a key member of our IT department, you will be responsible for providing top-notch support to our staff and ensuring the smooth operation of our computer systems.Key Responsibilities:Maintenance of staff computers,...

  • Desktop Support Engineer

    3 weeks ago

    Johannesburg, South Africa IT Empowered Consulting (Pty) Ltd Full time

    MCSE, A+, N+. Netskope/Citrix knowledge an advantage Windows Desktop support, Printer support & Server support A good understanding of computer networking and servers Virtualization and Cloud experience & knowledge Advanced knowledge of Microsoft Office systems and applications including Server Suite Excellent understanding of Active Directory, DNS, Backup...

  • Desktop Support Engineer

    3 weeks ago

    Johannesburg, South Africa IT Empowered Consulting (Pty) Ltd Full time

    MCSE, A+, N+.Netskope/Citrix knowledge an advantageWindows Desktop support, Printer support & Server supportA good understanding of computer networking and serversVirtualization and Cloud experience & knowledgeAdvanced knowledge of Microsoft Office systems and applications including Server SuiteExcellent understanding of Active Directory, DNS, Backup...

  • Desktop Support Technician

    3 weeks ago

    Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time

    **About the Role**This position reports to the ITOPS Support Lead and involves providing technical support for business end users, maintaining desktop operating systems, and performing general maintenance on all IT-related hardware and software.Main Responsibilities:Diagnose and resolve software issues (operating systems, MS Office, Office 365,...

  • Desktop Support Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa IOCO Full time

    About the Role:We are seeking a skilled Desktop Support Specialist to join our team at IOCO. The successful candidate will provide top-notch support for our staff's computers, printers, and general user needs. This role requires a strong understanding of PC and Apple Hardware, desktop Operating Systems, and network functionality. Intermediate knowledge of...

  • Desktop Support Engineer

    3 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Provide End User Computer Support: - Manage, maintain and repair IT systems - Maintain the companys computer services and equipment - Provide guidance and best practices to Junior Support Technicians - Build partner relationships with client and be trusted IT Advisor - Ensure that contracted customer Service Level Agreements are met (resolved) - Ensure that...

  • Desktop Support Technician

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Desktop Support Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up...

  • Desktop Support Technician

    1 week ago

    Johannesburg, South Africa RMB Nigeria Limited Full time

    Desktop Support Technician Job Description Hello Future IT Support Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable...

  • IT Desktop Support Technician

    5 months ago

    Johannesburg, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs - R 18 000 - R 22 000 Monthly Cost To Company**Role**: IT Desktop Support Technician - Onsite **Location**: Johannesburg A leading IT Managed Services company is looking for an energetic IT Support Technician to join their growing and dynamic team. If you want to learn and grow, this is the company for you! **Role**: You will...

  • Desktop Support Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa IOCO Full time

    Job Title: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to provide high-quality technical support to staff members. The ideal candidate will possess excellent problem-solving skills, a strong understanding of PC and Apple Hardware, and the ability to work effectively in a team environment.Key Responsibilities:Maintain and...

  • IT Desktop Support Technician

    5 months ago

    Johannesburg, South Africa Elite Search Full time

    **Role**: You will be on-site at a client: Logging tickets, troubleshooting (password reset to resolving back up failures etc, VPN issues) all while adhering to their SLA. In addition, you will be involve in Active Directory, supporting Microsoft Office, Office365 products, MS Office, Windows 7 Windows 8.1, Windows 10 desktops, laptops, printers, networked...

  • Desktop Support Technician

    5 months ago

    Johannesburg, South Africa Prime Meridian Direct Full time

    **Desktop Support Technician’s role is**: To provide a first and single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Main...

  • Senior Desktop Support Technician

    5 months ago

    Johannesburg, South Africa Disruptive IT Full time

    This is a contract on-site role for a Senior Desktop Support Technician who will be responsible for providing technical support for desktop computers, printers, troubleshooting hardware and software issues, and repairing computers. The Senior Desktop Support Technician will work closely with the IT team to optimize systems and enhance the user...

  • Desktop Support Engineer

    3 weeks ago

    Johannesburg, South Africa IT Empowered Consulting (Pty) Ltd Full time

    Provide End User Computer Support: Manage, maintain and repair IT systems Maintain the companys computer services and equipment Provide guidance and best practices to Junior Support Technicians Build partner relationships with client and be trusted IT Advisor Ensure that contracted customer Service Level Agreements are met (resolved) Ensure that calls logged...

  • Desktop Support Engineer

    3 weeks ago

    Johannesburg, South Africa IT Empowered Consulting (Pty) Ltd Full time

    Provide End User Computer Support:Manage, maintain and repair IT systemsMaintain the companys computer services and equipmentProvide guidance and best practices to Junior Support TechniciansBuild partner relationships with client and be trusted IT AdvisorEnsure that contracted customer Service Level Agreements are met (resolved)Ensure that calls logged are...