Graduate Implementation Specialist

4 weeks ago


Johannesburg, South Africa Iress Full time
Job title : Graduate Implementation SpecialistJob Location : Gauteng, JohannesburgDeadline : December 15, 2024Quick Recommended Links
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Accountabilities & Deliverables

Software Implementation and Configuration:

  • Assist in configuring and implementing wealth management software to meet client-specific needs, ensuring alignment with company standards and industry best practices.
  • Document configuration processes and best practices to support smooth, successful deployments and ongoing use.

Client Communication and Relationship Building:

  • Work closely with clients to understand their requirements and communicate the implementation process, ensuring they are informed and supported at each step.
  • Provide consistent, clear communication with clients and internal stakeholders, addressing questions and assisting with troubleshooting as needed.

Change Management and Adoption Support:

  • Support change management initiatives to help clients adopt and make full use of our solutions, contributing to user training and ensuring maximum value from the software.
  • Collaborate with internal teams, including Product, Support, and Sales, to refine and deliver solutions that meet client expectations.

Post-Implementation Support:

  • Participate in post-implementation activities to resolve any issues that arise, ensuring stability and satisfaction with our solutions.
  • Be a proactive participant during high-priority incidents, contributing to rapid and effective responses to support client needs.

Continuous Learning and Knowledge Sharing:

  • Stay up-to-date with product developments and industry knowledge, sharing insights with the team to enhance collective expertise.
  • Contribute to internal training, mentoring, and process improvement initiatives, reinforcing best practices and developing your own expertise.

Qualifications and Certifications

  • Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field (required)
  • A demonstrated interest and understanding of financial advisory, investment management, and project management (preferred)

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