Graduate Support Specialist

5 months ago

Johannesburg, South Africa Iress Limited Full time

See yourself being part of a large, transformational change? This could be the role for you

Who We Are

At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day. Iress is one of Australia’s largest technology companies and employs more than 1,900 people across Australia, United Kingdom, Africa, Canada, France, New Zealand and Asia.

Role purpose

We are looking for a highly motivated graduate for our 12 month graduate program. The position requires a driven, ambitious team player who enjoys a challenging, fast-paced environment. Provide 1st Line Iress Product support to end-users

Your objectives and responsibilities will focus on- Provide 1st Line Iress Product support to end-users & clients-
- Strive for First call resolution in every instance- Keep Clients informed and updated of the status of queries and manage their expectations- Ensure compliance with operational processes and procedures in resolving support queries- Ensure that all service requests are managed against service delivery processes, procedures, expectations and requirements-
- Take ownership of all client service requests and follow through to resolution or alternatively, where required, follow formal escalation procedures and communication protocols- Maintain awareness of service requests that are open and escalate to management where sufficient progress has not been made

Key Relationships- Account managers- Implementation- Product Managers- Product specialist

Core Skills, Knowledge and Attributes- A strong sense of urgency- Communication Skills- Creative problem Solving- Organisational Skills- Product Analysis- Relationship Building- Situational Decision making- Stakeholder Management

**Qualifications**:
- 3 year completed Bcom Computer Science Degree

To be successful in this role you will- A thirst for knowledge- Ability to communicate in a professional manner with all levels of customers and stakeholders, both internal and external- First class attention to detail, with high levels of accuracy- Ability to remain calm and work effectively under pressure and to tight deadlines- A self-starter, with the ability to prioritise and take ownership of delivering tasks, as well as the capacity to think out of the norm- Ability to create and provide solutions upon encountering an issue- Passion to challenge current processes and drive positive change, ensuring relevant controls are in place- Able to work collaboratively to support colleagues

Why work with us?- Competitive remuneration- Global opportunities- State-of-the-art offices- Casual dress, flexible work policy- Access to learning and development programs- Young, diverse workforce- 3 days’ leave per year for charity initiatives- Global 36-hour hackathon- Pause areas, Table tennis, Games room, Showers, Friday afternoon drinks- Close access to shopping centers- Active Sports & Social and CSR events- Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.

Employment Type

Employee

Time Type

Full time

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