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Payroll Implementation Specialist

1 month ago

Johannesburg, South Africa Exclusively Remote Full time
USA Payroll Implementation Specialist

Position Overview

The USA Payroll Implementation Specialist is responsible for ensuring the seamless onboarding of new clients by configuring and customizing payroll systems to meet specific client requirements. This role involves working closely with either the support team to address payroll-related issues or the implementation team to deliver tailored solutions for new clients.

Key Responsibilities
  1. Client Onboarding & System Configuration

    • Collaborate with new clients to gather detailed payroll requirements, including pay structures, benefits, tax compliance, and reporting needs.
    • Configure payroll systems to align with the client's specifications, ensuring accuracy and compliance with local regulations.
    • Conduct system testing and validation to ensure proper functionality before deployment.
  2. Implementation & Customization

    • Customize payroll software workflows, templates, and processes to meet unique business requirements.
    • Develop and execute implementation plans, timelines, and milestones to ensure timely delivery.
    • Provide training sessions to clients on system usage, addressing questions, and building confidence in their payroll processes.
  3. Support & Issue Resolution

    • Serve as a point of contact for clients experiencing payroll system issues, troubleshooting, and resolving problems promptly.
    • Collaborate with internal teams to identify and fix system errors or discrepancies.
    • Document and escalate unresolved issues to technical support or development teams as necessary.
  4. Compliance & Documentation

    • Stay updated on local, regional, and international payroll laws and tax regulations.
    • Ensure payroll configurations adhere to legal and regulatory standards.
    • Create comprehensive documentation for implemented solutions, including user guides and process workflows.
  5. Cross-Functional Collaboration

    • Work with sales, HR, and IT teams to understand client needs and provide customized solutions.
    • Act as a liaison between clients and technical teams, ensuring clear communication and expectations.
Qualifications and Experience
  • Education: Degree in Business, Accounting, Human Resources, Information Systems, or related field.
  • Experience:
    • 3+ years in USA payroll implementation, payroll systems support, or related roles.
    • Hands-on experience with payroll software such as ADP, SAP, Workday, QuickBooks, or similar platforms.
    • Proven track record of managing multiple implementation projects simultaneously.
  • Skills:
    • Strong analytical skills and attention to detail.
    • Exceptional problem-solving and troubleshooting abilities.
    • Proficiency in payroll and tax compliance standards.
    • Excellent communication and interpersonal skills to engage with clients and teams effectively.
    • Ability to work under pressure and meet tight deadlines.