Implementation Specialist

4 months ago

Johannesburg, South Africa RELX Full time

Are you passionate and enthusiastic about improving client experience with products and services?

Would you like to provide first-class guidance and support to customers?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of

RELX

, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As an Implementation Specialist, you'll be responsible for the implementation of value-added services and configurations that create ease of use and access to LexisNexis products. You will consult with customers to assess organizational and technical requirements, proactively identify risks, describe, and implement various solutions.

**Responsibilities**:

- Ensuring excellent quality of stakeholder engagement and client relationships.
- Providing training and transfer skills on the software implemented.
- Updating new releases, features and functionality to train clients as well as internal stakeholders
- Ensuring all internal and external stakeholders are consistently communicated with and expectations are managed met.
- Identifying and communicating innovations or knowledge that is created / implemented.
- Showing the ability to identify risks and issues threatening the success of your deliverables. Understand the impact that it has on your work or project and ensure you think about possible mitigations before raising
- Ensuring excellent productivity in available hours and deliver work within agreed time frames.
- Ensuring that all administrative tasks are completed timeously, namely timesheets, project sign off's, and client communications where applicable.

**Requirements**:

- Experience in an implementation role in Audit, Risk and Compliance management software.
- Able to transfer knowledge, and conduct one-on-one training.
- Have good work ethics, can pay attention to detail and has a passion for accuracy.
- Able to work under pressure, meet strict deadlines, able to work independently and manage themselves.
- Able to take direction, prioritize and remain focused on the task at hand.
- Communicate clearly, manage clients and exceed their expectations.
- Have an excellent ability to develop good client and stakeholder relationships.
- Prove to be a self-starter who is pro-active and can both identify project risks and address these successfully.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.

Please read our

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