Collections Consultant
4 months ago
Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
This role will be ideal for a candidate will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the Company in order to generate cash flows, minimise bad debts and ensuring rehabilitation for distressed borrowers.
Here’s what you can expect to be doing in the role
Meet department objectives by achieving performance metrics (targets) set and collecting as per department standard Meet operational and quality efficiencies Rehabilitate and educate customers with regards to their payment profile Provide an exceptional customer experience Negotiate payments from customers following the call script, within dialler time Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally RequirementsWhat you'll need to do this role
Grade 12 / Matric or equivalent Minimum of 1 years’ experience within the Collections industry in a Contact Centre environment Must be computer literate (Email, Internet, Word and Excel) Proven track record in problem solving whilst constructively managing conflict and disputesBehaviours we love
Wow my customer Walk in my customers’ shoes Deliver on my promises Deliver insight-led solutions my customers need treat the business as my own Take accountability Be curious, creative & explore opportunities Do it right & at the right time play as a team Be helpful Be inclusive Find the fun-
Collections Specialist
2 months ago
Southern Suburbs, South Africa HomeChoice Holdings Limited Full timeAbout the RoleHomeChoice Holdings Limited is seeking a skilled Collections Consultant to join our team. As a Collections Consultant, you will play a critical role in ensuring the timely recovery of outstanding debts from customers.Key ResponsibilitiesTelephonically negotiate with customers to obtain reasonable repayment outcomesMeet department objectives by...
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Collections Specialist
2 months ago
Southern Suburbs, South Africa HomeChoice Holdings Limited Full timeJob Title: Collections ConsultantAbout the RoleHomeChoice Holdings Limited is seeking a skilled Collections Consultant to join our team. As a Collections Consultant, you will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the Company.Key ResponsibilitiesMeet department objectives by...
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Collections Specialist
1 month ago
Southern Suburbs, South Africa HomeChoice Holdings Limited Full timeAbout the RoleHomeChoice Holdings Limited is seeking a skilled Collections Consultant to join our team. As a Collections Consultant, you will play a critical role in ensuring the timely repayment of outstanding debts from our customers.Key ResponsibilitiesTelephonically negotiate repayment plans with customers to minimize bad debts and ensure rehabilitation...
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Collection Consultant
5 months ago
Southern Suburbs, South Africa Homechoice Full time**Purpose of the role** **Key Performance Areas** **Generate revenue** - Collect money on profile 0 - 2+ delinquent accounts (60-90 days) within 30 days - Obtain “promise to pay” from customers - Rehabilitate and educate customers with regards to their payment profile - Achieve daily collection targets **Efficiency and productivity** - Negotiate...
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Collections Consultant
5 months ago
Southern Suburbs, South Africa Homechoice Full timehomechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. Here’s what you can expect to be doing in the role - Meet department objectives by achieving performance metrics (targets) set and collecting as per...
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