Collections Consultant

7 months ago


Southern Suburbs, South Africa Homechoice Full time

homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

Here’s what you can expect to be doing in the role
- Meet department objectives by achieving performance metrics (targets) set and collecting as per department standard
- Meet operational and quality efficiencies
- Rehabilitate and educate customers with regards to their payment profile
- Provide an exceptional customer experience
- Negotiate payments from customers following the call script, within dialler time
- Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally

What you'll need to do this role
- Grade 12 / Matric or equivalent
- Minimum of 1 years’ experience within the Collections industry in a Contact Centre environment
- Proven track record in problem solving whilst constructively managing conflict and disputes

Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- play as a team
- Be helpful
- Be inclusive
- Find the fun


  • Collection Consultant

    7 months ago


    Southern Suburbs, South Africa Homechoice Full time

    **Purpose of the role** **Key Performance Areas** **Generate revenue** - Collect money on profile 0 - 2+ delinquent accounts (60-90 days) within 30 days - Obtain “promise to pay” from customers - Rehabilitate and educate customers with regards to their payment profile - Achieve daily collection targets **Efficiency and productivity** - Negotiate...


  • Southern Suburbs, South Africa Homechoice Full time

    Purpose of the role Here’s what you can expect to be doing in the role - Meet department objectives by achieving performance metrics (targets) set - Meet the performance criteria set for all calls on a daily basis, maintaining high levels of call productivity and achieving the best outcome possible - Rehabilitate and educate customers with regards to...

  • Collections Consultant

    7 months ago


    Northern Suburbs, South Africa Capfin Full time

    The successful incumbent will ensure collections targets are always met with high service levels being maintained. All customers are assisted in a friendly and in a courteous manner and all queries are resolved in line with our Service Level Agreement. **Key Performance Areas** - Ensure that you have a full understanding of our collections processes,...

  • Sales Consultant

    3 months ago


    Southern Suburbs, South Africa MVIA Full time

    Sales Consultants Needed Cape Town, Tokai based vibrant and energetic call centre is seeking additional eager, money hungry, and disciplined go-getters to join our growing team selling various motor-related insurance and non-insurance products. Role requirements: - Matric - Fluent in English (other languages is beneficial) - Residing in nearby locality -...

  • Sales Consultant

    2 days ago


    Southern Suburbs, South Africa Motorvaps Full time

    **Sales Consultants Needed** Cape Town, Tokai-based vibrant and energetic call center is seeking additional eager, money-hungry, and disciplined go-getters to join our growing team selling various motor-related insurance and non-insurance products. Role requirements: - Matric - Fluent in English (other languages is beneficial) - Residing in nearby...

  • Elite Sales Consultant

    7 months ago


    Southern Suburbs, South Africa MVIA Full time

    What sets us apart is our commitment to our staff's success and well-being. We value hard work, dedication, and a positive attitude, and we reward it. Our staff is constantly engaged and motivated, enjoying their work and striving to provide the best service possible. Role requirements: - Matric or equivalent thereof. - RE5 required. - Qualification in...

  • Credit Controller

    3 days ago


    Southern Suburbs, South Africa Dante Personnel Full time

    Minimum requirements: Minimum qualification: Bachelors degree in accounting, finance, or related field At least 3 years experience in a similar role Experience managing the collection of outstanding debts, analyzing financial statements, and assisting with credit risk management Duties include contacting customers regarding overdue payments, reconciling...

  • Credit Controller

    3 days ago


    Southern Suburbs, South Africa Dante Personnel Full time

    Minimum requirements: Minimum qualification: Bachelors degree in accounting, finance, or related fieldAt least 3 years experience in a similar roleExperience managing the collection of outstanding debts, analyzing financial statements, and assisting with credit risk managementDuties include contacting customers regarding overdue payments, reconciling...

  • Car Insurance

    5 months ago


    Southern Suburbs, South Africa MVIA Full time

    Cape Town, Tokai-based vibrant and energetic call center is seeking additional eager, money-hungry, and disciplined go-getters to join our growing team selling various motor-related insurance and non-insurance products. Matric Fluent in English (other languages are beneficial) Residing in a nearby locality Sales, call center sales, retail sales, direct...


  • Southern Suburbs, South Africa MVIA Full time

    Are you ready to embark on a thrilling journey in sales excellence? Our dynamic call center, nestled in the heart of Tokai, Cape Town, is on the lookout for exceptional individuals to join our esteemed Elite Sales Team. If you're driven, articulate, and passionate about sales, this is your chance to shine! What makes us stand out? It's our unwavering...

  • Medical Admin Clerk

    6 days ago


    Southern Suburbs, South Africa Cancercare SA Full time

    Ensure optimal workflow with regards to authorizations and payments Obtain authorization from medical aids for the patients’ Network Access fee and follow up fee from Icon medical aids. Responsible for the collection of payments made by patient and issue a receipt. Compile private quotations, Manage units Age analysis and keeping it to a...

  • Internal Auditor

    2 weeks ago


    Southern Suburbs, South Africa Impact Consulting Services Full time

    INTERNAL AUDITOR SOUTHERN SUBURBS, CAPE TOWN R 400 000 - R 600 000 CTC Examine and evaluate the adequacy, effectiveness and efficiency of the organisation’s internal control systems and procedures and recommend corrective actions to improve operations and enhance internal controls to mitigate risk. You will be responsible for conducting internal audits...


  • Southern Suburbs, South Africa Telesure Investment Holdings Full time

    **RESPONSIBILITIES** **Broker Customer Service** Provide a quality service to Brokers, while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with queries and investigating and resolving customer problems. Ensure continuous enforcement of new and existing marketing strategies...


  • Northern Suburbs, South Africa Tych Business Solutions Full time

    An exciting opportunity to join a dynamic and growing team of consultants and be involved in curating luxury tailor-made safaris for our clients guests. Our client is looking for experienced Safari Consultants with strong exposure in selling Southern and East Africa Destinations. **Responsibilities**: - Manage the entire client interaction from enquiry to...


  • Cape Town Northern Suburbs, South Africa Cape Permit Solutions LTD Full time

    We and Abnormal load consultant company seeking to employ an Abnormal load permit consultant. The overall purpose of the Position is to assist with daily operations of the company. JOB RESPONSIBILITIES: Scanning Documents General queries Answering telephone General office duties Liaising with courier companies for collections and deliveries Quotations when...


  • Northern Suburbs, South Africa Be Different Recruitment Full time

    Western Cape, CPT - Northern Suburbs - (Market related) Our client, a global intelligence and cyber company headquartered in London with a significant presence in Cape Town is URGENTLY looking for a Cyber Incident Response and Forensic Consultant to be based at their offices in Cape Town and be responsible for helping clients respond to and recover from...

  • Assistant Manager

    7 months ago


    Northern Suburbs, South Africa Communicate Recruitment Full time

    Utilise your background in fund accounting to manage a team of Client solutions consultants. Effectively engage with all stakeholders and keep abreast of policy implementations and regulatory requirements. The Assistant Manager will be the driving force behind new and existing business and restructuring projects. Get involved with managing team capabilities...


  • Cape Town Southern Suburbs, South Africa Persona Staff Full time

    Job DescriptionWe are seeking a highly skilled and experienced Business Operations Coordinator to join our team at Persona Staff.About the RoleThis is a full-time opportunity that requires a strong administrative background with experience in supporting senior-level professionals.The ideal candidate will possess excellent organizational, communication, and...

  • Estates Assistant

    1 week ago


    Northern Suburbs, South Africa Dante Personnel Full time

    Western Cape, Northern Suburbs - (Market related, Negotiable) Our client based in Belville, Cape Town is looking for an Estates Assistant to join their dynamic team **Minimum requirements**: - Reporting of the Estate to the Masters' Office, as well as other Stakeholders - Placement of Advertisements - Obtaining the written confirmation of all assets and...

  • Litigation Secretary

    7 months ago


    Northern Suburbs, South Africa Ergasia Placements Full time

    Our client is an energetic legal firm dedicated to delivering top-tier, client-centred services. Specialising in litigation, debt collection, labour law, and property law, the firm prioritises effective solutions for their clients. **EE: Open** **What we are looking for**: This role requires independent work, collaboration with legal professionals, and...