Collections Consultant
5 months ago
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
Here’s what you can expect to be doing in the role
- Meet department objectives by achieving performance metrics (targets) set and collecting as per department standard
- Meet operational and quality efficiencies
- Rehabilitate and educate customers with regards to their payment profile
- Provide an exceptional customer experience
- Negotiate payments from customers following the call script, within dialler time
- Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally
What you'll need to do this role
- Grade 12 / Matric or equivalent
- Minimum of 1 years’ experience within the Collections industry in a Contact Centre environment
- Proven track record in problem solving whilst constructively managing conflict and disputes
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- play as a team
- Be helpful
- Be inclusive
- Find the fun
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Collections Specialist
4 weeks ago
Southern Suburbs, South Africa HomeChoice Holdings Limited Full timeAbout the RoleHomeChoice Holdings Limited is seeking a skilled Collections Consultant to join our team. As a Collections Consultant, you will play a critical role in ensuring the timely recovery of outstanding debts from customers.Key ResponsibilitiesTelephonically negotiate with customers to obtain reasonable repayment outcomesMeet department objectives by...
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Collections Specialist
1 month ago
Southern Suburbs, South Africa HomeChoice Holdings Limited Full timeJob Title: Collections ConsultantAbout the RoleHomeChoice Holdings Limited is seeking a skilled Collections Consultant to join our team. As a Collections Consultant, you will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the Company.Key ResponsibilitiesMeet department objectives by...
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Southern Suburbs, South Africa HomeChoice Holdings Limited Full timeAbout the RoleHomeChoice Holdings Limited is seeking a skilled Collections Consultant to join our team. As a Collections Consultant, you will play a critical role in ensuring the timely repayment of outstanding debts from our customers.Key ResponsibilitiesTelephonically negotiate repayment plans with customers to minimize bad debts and ensure rehabilitation...
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Collections Consultant
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Southern Suburbs, South Africa HomeChoice Holdings Limited Full timeDescription homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. This role will be ideal for a candidate will be responsible for telephonically obtaining a reasonable repayment outcome from customers who...
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