Medical Secretary

**Interpersonal Factor**
- As a professional all services delivered needs to be in line with the Cancercare values, of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment. It is expected from the employee to deliver all tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements. The factors below cannot therefore be reviewed in isolation.
- To display the company values: C - Compassion, A - Accountability, R - Respect, E - Ethics (CARE)

**Telephone/messages**
- Professional Management of all telephone related task ensuring excellent patient care and satisfaction of all stakeholders
- Effective and smooth workflow
- Stakeholder satisfaction

**Scheduling**
- Responsible for patient file preparation/scanning/.faxing/filing
- Use of office equipment computers, photocopying machines faxes ect.
- General office/secretarial duties
- Upkeep of stats
- Record keeping
- Upholding daily filing
- Register all patient of different programs, E-auths/MED-E-MASS/NP REGISTER, Profdoc and Mosaiq
- Manage all Mail/letters/reports
- Proactive management of all operational unit needs (Stock, stationary, repairs etc.)
- Smooth operating, patient centred, professional medical reception department
- Adherence to all SOP’s ensuring quality and efficiency
- Stakeholder satisfaction at all times

**Financial administration**
- Proactive assistance with regards to collecting of consultation fees and orientation of patients to company policy with regards to payment
- Coordinating and assisting with authorization process
- Assist with billing when MAC not available.
- Informed patients
- Smooth workflow
- Improve cash flow
- Reduce patient waiting times
- Sound documentation of financial expenses

**Communication/Co-ordinating/ Patient care**
- Responsible for coordinating all relevant communication with regards to patients care within the multi-disciplinary team and external stakeholders.
- Meet and greet all patients
- Orientate all NP
- Handout, explain and receive and capture, ie. NP Reg forms etc.
- Build relationships with all external Drs, receptionist, Hospitals and M/A
- Smooth workflow
- Improved stakeholder satisfaction
- Quality service delivered

**Required Minimum Education**

Matric and Diploma in Management Assistance or Secretarial Certificate

**Required Minimum Experience**

2 Years in Medical field