HR Systems Application Support Consultant

4 weeks ago

Johannesburg, South Africa Datacentrix Full time
Managed Talent Solutions a Business Unit within Datacentrix is looking for an HR Systems Application Support Consultant for one of their client based in Randburg. This is a fixed term contract for 6 months.  The Support Consultant will be required to serve as the custodial “owner” and subject-matter expert for designated IT applications/systems. Supporting the day-to-day use, performance and maintenance of the applications/systems, changes, improvements and enhancements to the applications/systems and involvement in Call Centre projects.
Be part of new projects to understand what is happening and what needs to be supported.

Qualifications/Skills/Personal Attributes Required:
  • Matric
  • ITIL Foundation Certified is a prerequisite.
  • IT related qualification will be advantageous.
  • HR knowledge and workflow knowledge advantageous.
  • 2-3 years’ direct experience in managing IT systems from a business point of view.
  • 5-7 years related work experience.
  • 2-3 years’ experience in analyzing and defining business requirement specifications.
  • Operational experience in a corporate channel environment.
  • The ability to communicate verbally and in writing.
  • Knowledge of operating systems (Microsoft Windows)
  • Data base proficiency.
  • Managing delivery of senior technical resources.
  • Deep knowledge and subject-matter expertise regarding the designated IT systems, products, services and procedures
  • Good understanding of IT systems development lifecycle principles.
  • Good listening skills.
  • Good analytical and business-analysis skills.
  • Good interpersonal skills
  • Basic understanding of project-management disciplines.
  • Basic understanding of Business Change Lifecycle methodology.
  • Good written-communication skills (writing MS Word documents).
  • Computer literate.
  • Good MS Office skills (MS Word, PowerPoint, Excel)
  • General business acumen; commercial awareness
  • Professional credibility with sponsors/stakeholders
  • Team orientation

Accountability and responsibility
  • Manage the day-to-day use, performance and maintenance of the designated systems
  • Provide subject-matter expertise and knowledge regarding the systems, to all role players, and provide user support as required, in liaison with the Helpdesk.
  • Monitor and assess the extent to which the systems functionalities, performance, etc. meet/satisfy user requirements.
  • Manage Service level delivery according to agreed and signed off SLA’s.
  • Investigate incidents and problem reports regarding the systems and assist with problem resolution.
  • Ensure required maintenance requests are logged and implemented with little/no disruptions to business.
  • Know Systems landscape and ensure that this is monitored and optimized.
  • Document interdependencies between systems and other related systems & processes and optimize to ensure business stability.
  • Manage 3rd Party escalation.
  • Partake in Change Control meetings.
  • Ensure Incidents are addressed and resolved in a timeous manner.
  • Proactively identify shortcomings, issues, etc. in system functionalities, procedures and performance and make recommendations for changes/improvements.
  • Follow change governance process for any changes required in IT environment including sign off of UAT (user acceptance testing)
  • Ensure full understanding of business changes (BRD & BSS) to determine systems impact and sign off.
  • Review deployment plan and sign off if correct.
  • Provide subject-matter expertise and support & assistance to change projects regarding changes/improvements to systems.
  • Provide post-implementation user support.
  • Communicate with business units as per engagement model.
  • Provide reports and management information on system performance, issues, changes, etc. where and as needed
  • Keep abreast of trends, developments, best practices, competitive activities, etc. regarding systems functionalities, capabilities, etc.
  • Implement relevant policies and procedure and ensure that due processes are followed related to IT delivery.
  • Deliver appropriate solutions to close all IT related audit findings.
  • Drive solution of severity 1 and 2 and root cause analysis actively until resolved and follow escalation process if required.
  • Identify process gaps within business process where the system can’t support the business requirement and implement the solution.

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