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Centre Manager

1 month ago

Cape Town, South Africa Tower Group Full time

Our client based in Cape Town, Waterfront, is seeking to employ a Centre Manager.

The Centre Manager (CM) will be responsible for the success of our clients' Branch through his/her expertise in running a profitable business, retaining clients and exceeding client expectations.

The responsibilities will include, however is not limited to:

  • Be the first point of contact for all clients when there is a complaint/query or a question on a daily basis, providing a friendly and solution based service
  • Create an excellent first impression and a welcome feeling for any client or visitor, irrespective of where in the building the CM “bumps” into this person
  • Takes pride in the appearance of the centre and ensure all areas are of a high standard (cleanliness/maintenance):
  • Reception area
  • Café / Canteen
  • Business lounge
  • Parking area
  • Garden (Where applicable)
  • Is responsible for client retention in the centre by
  • Meet with existing clients regarding possible expansions
  • Up sell existing clients that don’t have certain products e.g : Parking, Beverage fee, Making use of centre printer, Stationery orders through the centre team, IT Support
  • Ensure that all client complaints/queries are handled until they are 100% resolved
  • Ensure entry of these issues onto weekly documents

Responsible for the preparation of offices before new clients move in:

  • Setting up IT and Telephones
  • Setting up the office according to the clients specification
  • Ensure furniture is presentable and that there is nothing missing
  • Ensure the “Snag list” is completed before client moves in
  • Ensure access tags, remote controls is all in order for client on arrival
  • On arrival give clients the procedure to purchase WIFI vouchers
  • Issue WIFI codes where needed
  • Purchase Orders
  • Ensure that the correct procedure is followed for any purchases
  • Ensure purchase orders are completed correctly for purchases
  • Ensure purchase orders are receipted correctly and in time for payment
  • Daily Cash Up
  • Daily sales
  • Stock Take Document
  • Responsible for Canteen Float Cash on hand
  • CM is responsible for the running of the canteen
  • Ensure the boardrooms are ready for client use, if there are special requirements e.g: Video/Telephone Conferencing (test prior to meeting)
  • Lunch requirements (arrange for order to be taken at tea break)
  • Beverage requirements
  • Flip chart, pens
  • Must ensure that everything is in order before the client uses the boardroom. Provides admin support including but not limited to: (Along with receptionist)
  • Organising courier services
  • Ordering office supplies
  • Preparing and booking meeting rooms
  • Other administration/secretarial duties
  • Receptionist ensures attendance register is completed daily and gives to CM.
  • CM to do a monthly audit of the attendance register for permanent & casual staff, complete the excel wage spreadsheet with a summary of leave taken, monies owed or reimbursements due and supporting scanned documents sent to the SF
  • Emailing monthly rent roll list to accounts
  • Ensure cleaning staff daily schedules are always up to date and adhered to
  • Relieve receptionist during lunch/leave or sick leave
  • In the event that the Sales Executive (SE) is off ill, the CM must step in and assist with new
  • Responsible for mentoring and training of all existing and new staff within their team
  • Responsible for conducting performance appraisals with his/her direct team
  • Manage the overall performance of his/her team to ensure they are meeting and exceeding expectations and company standards
  • Together with Human Resources, address any staff issues/concerns directly with the staff member

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