Centre Manager

3 weeks ago

Cape Town, South Africa Tower Group Full time

Our client based in **Cape Town, Waterfront,** is seeking to employ a **Centre Manager.**

The **Centre Manager** (CM) will be responsible for the success of our clients' Branch through his/her expertise in running a profitable business, retaining clients and exceeding client expectations.

**The responsibilities will include, however is not limited to**:

- Be the first point of contact for all clients when there is a complaint/query or a question on a daily basis, providing a friendly and solution based service
- Create an excellent first impression and a welcome feeling for any client or visitor, irrespective of where in the building the CM “bumps” into this person
- Takes pride in the appearance of the centre and ensure all areas are of a high standard (cleanliness/maintenance):

- Reception area
- Café / Canteen
- Business lounge
- Parking area
- Garden (Where applicable)
- Is responsible for client retention in the centre by
- Meet with existing clients regarding possible expansions
- Up sell existing clients that don’t have certain products e.g : Parking, Beverage fee, Making use of centre printer, Stationery orders through the centre team, IT Support
- Ensure that all client complaints/queries are handled until they are 100% resolved
- Ensure entry of these issues onto weekly documents

**Responsible for the preparation of offices before new clients move in**:

- Setting up IT and Telephones
- Setting up the office according to the clients specification
- Ensure furniture is presentable and that there is nothing missing
- Ensure the “Snag list” is completed before client moves in
- Ensure access tags, remote controls is all in order for client on arrival
- On arrival give clients the procedure to purchase WIFI vouchers
- Issue WIFI codes where needed
- Purchase Orders
- Ensure that the correct procedure is followed for any purchases
- Ensure purchase orders are completed correctly for purchases
- Ensure purchase orders are receipted correctly and in time for payment
- Daily Cash Up
- Daily sales
- Stock Take Document
- Responsible for Canteen Float Cash on hand
- CM is responsible for the running of the canteen
- Ensure the boardrooms are ready for client use, if there are special requirements e.g: Video/Telephone Conferencing (test prior to meeting)
- Lunch requirements (arrange for order to be taken at tea break)
- Beverage requirements
- Flip chart, pens
- Must ensure that everything is in order before the client uses the boardroom. Provides admin support including but not limited to: (Along with receptionist)
- Organising courier services
- Ordering office supplies
- Preparing and booking meeting rooms
- Other administration/secretarial duties
- Receptionist ensures attendance register is completed daily and gives to CM.
- CM to do a monthly audit of the attendance register for permanent & casual staff, complete the excel wage spreadsheet with a summary of leave taken, monies owed or reimbursements due and supporting scanned documents sent to the SF
- Ensure cleaning staff daily schedules are always up to date and adhered to
- Relieve receptionist during lunch/leave or sick leave
- In the event that the Sales Executive (SE) is off ill, the CM must step in and assist with new
- Responsible for mentoring and training of all existing and new staff within their team
- Responsible for conducting performance appraisals with his/her direct team
- Manage the overall performance of his/her team to ensure they are meeting and exceeding expectations and company standards
- Together with Human Resources, address any staff issues/concerns directly with the staff member

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