Reservations Manager
7 days ago
Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Reservations Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do
Interested then why not say Yes I Can as we are looking for passionate people just like you
Responsibilities:
-Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level
-Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
-Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
-Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships whilst promoting the company culture and values.
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
-To maximise hotel revenue and guest satisfaction
-Handling and processing guest reservations
-Maintenance of the hotel systems and files
-The job incumbents should be proactive when selling of bedrooms and conferencing venues to maximise hotel revenue & guest satisfaction
-Handle incoming calls and emails for accommodation
-Respond to all enquiries in a timely manner
-Process all guest information using the hotel computer systems
-Maintain up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times
-Sell our products and services to meet guests needs in line with our concepts with a focus on hotel profit
-Follow up on no shows, commissions and loyalty programmes
-Builds and maintains strong working relationships with hotel staff as well as agents, bookers and regular guests
-Training and development of Reservations Agents and Meetings and Events Coordinator
-Managing the inventory for both rooms and conferencing venues
Requirements of the Reservations Manager:
-Experience in reservations beneficial but not essential
-Hands-on approach with a can-do work style
-Commitment to delivering exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions taking ownership for duties and tasks assigned
-Personal integrity, with the ability to work in an environment that demands excellence
-Experience of working with IT systems on various platforms
-Strong communication skills
-Knowledge on EMMA is advantageous
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