Italian-speaking Customer Service Brand Ambassador

5 months ago


Cape Town, South Africa ABC Worldwide Full time
Our client in Cape Town is looking to grow its team
Start date: ASAP
Shifts: Mon to Fri - 8am to 5pm OR 9am to 6pm, & every alternative Saturday – 9am to 1pm
Location: Burg Str, The Pinnacle Building, Cape Town
  • Training/hybrid/remote
    1 week training in office
  • Hybrid –2 months
  • Remote after 2 months
WHO ARE WE?
We are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their customers.
We are a multicultural team of 1,500 employees based at 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, and Tokyo.
Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking, and media sectors.
Our mission: to transform every interaction with the customer into an opportunity to create value and cultivate the uniqueness of the brand.
In concrete terms, we manage the omnichannel relationship across all of the brand's touchpoints (pre-sales, sales and after-sales) on the customer's preferred channel and language of communication.
Our Brand Ambassadors respond to the daily requests of customers by providing a dimension of listening, empathy, proximity, and advice.
JOB DESCRIPTION
We are currently looking for an essential profile: an Italian Customer Service Brand Ambassador to monitor & improve the quality of our interactions with brands that place their trust in us.
As an Italian Customer Service Brand Ambassador, you will play a vital role in ensuring exceptional customer service and maintaining the highest quality standards for luxury brands. Proficiency in English is essential.
I am intrigued. What would I be required to do concretely?
Under the management of the Team Leader, your primary responsibility will be to assess and evaluate customer interactions, provide feedback, and report to campaign team leaders.
  • Handle customer service calls within the banking sector.
  • Ensure all outbound calls are conducted in a professional, friendly, and polite manner.
  • Demonstrate excellence in customer service by achieving specified performance standards in the handling of calls on the telephone.
  • Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
  • Ensure that the SLA are met and exceeded with respect to back-office processing requirements as per client requirements.
  • Be able to contribute to the continuous improvement of operations and support the business.
  • Assisting with any other duties that may be reasonably expected of you within the Company from time to time.
REQUIRED PROFILE
  • Fluency in Italian (oral and written)
  • Ability to Speak English
  • Matric with Tertiary education advantageous
  • Must have the right to work in South Africa
  • Sales experience desirable
  • Multi-channel focus
  • Ability to undertake training with regards to the product specifications
  • Track record of success in meeting challenging targets and deadline
  • MS Word - excellent
  • MS Excel - excellent
  • MS Outlook – excellent
  • MS Internet- excellent
What do I need to bring to flourish in this position and evolve?
  • Excellent written and oral communication, presentation, and interpersonal skills (Italian language).
  • Ability to use independent judgment and apply insight, when necessary, always seeking to be proactive and assertive within the parameters of the job.
  • Ability to translate/interpret applications and data, presenting the findings in a user-friendly and practical format.
  • Excellent administrative, analytical and numeracy skills.
  • Goal-oriented outlook takes initiative and follows through proactively.
  • Leadership and mentoring abilities.
  • Excellent interpersonal skills and works effectively within a team environment.


What can the client give me in return?
Joining the team means being part of a multicultural, dynamic, and growing company, where all employees are mobilized on a daily basis to deliver an exceptional Customer Experience.
It also means recognizing through our 4 key values which are:
  • Reliability in the service we deliver,
  • Intensity in the commitment of each of our actions and in our passion for customer relations,
  • Daily sharing between colleagues and through the company's CSR commitments, and the Smart attitude that allows us to act intelligently in all situations.
  • It also means having the opportunity to grow within the Group, in Cape Town or in one of our 10 offices located around the world.
  • Finally, you will benefit from a stimulating work environment with flexible hours.


  • Cape Town, South Africa Odity Cape Town Full time

    Odity Cape Town is looking to grow its team! Shifts: Mon to Fri - 8am to 5pm OR 9am to 6pm, & every alternative Saturday - 9am to 1pm **WHO ARE WE?** At Odity, we are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their customers. We are a multicultural team of 1,500 employees based at 10 offices...


  • Cape Town, South Africa Odity Cape Town Full time

    Odity Cape Town is looking to grow its team! Shifts: Mon to Fri - 8am to 5pm OR 9am to 6pm, & every alternative Saturday – 9am to 1pm WHO ARE WE? At Odity, we are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their customers. We are a multicultural team of 1,500 employees based at 10 offices located...


  • Cape Town, South Africa Odity Cape Town Full time

    Odity Cape Town is looking to grow its team! Shifts: Mon to Fri - 8am to 5pm OR 9am to 6pm, & every alternative Saturday - 9am to 1pm **WHO ARE WE?** At Odity, we are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their customers. We are a multicultural team of 1,500 employees based at 10 offices...


  • Cape Town, South Africa Odity Cape Town Full time

    Odity Cape Town is looking to grow its team! Available: Immediately Employment type - 1 year fixed-term contract Shifts: Mon to Fri - 8am to 5pm OR 9am to 6pm, & every alternative Saturday - 9am to 1pm **WHO ARE WE?** At Odity, we are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job DescriptionWe are seeking a skilled Italian Customer Service Brand Ambassador to join our team at ABC Worldwide. As a key member of our customer service department, you will be responsible for delivering exceptional service to our clients in the banking sector. Your primary responsibility will be to assess and evaluate customer interactions, provide...


  • Cape Town, South Africa Job Crystal Full time

    Job Title: Italian Brand Ambassador Area: South Africa Cape Town, WC An international business specialising in customer relations is seeking an Italian Brand Ambassador for their Cape Town office to monitor and improve the quality of the company’s interactions with brands who place their trust in them. The successful Brand Ambassador will play a vital role...


  • Cape Town, South Africa abc Full time

    JOB DESCRIPTION We are currently looking for an essential profile: an Italian Customer Service Brand Ambassador to monitor & improve the quality of our interactions with brands that place their trust in us. As an Italian Customer Service Brand Ambassador, you will play a vital role in ensuring exceptional customer service and maintaining the highest quality...


  • Cape Town, South Africa abc Full time

    We are currently looking for an essential profile: an Italian Customer Service Brand Ambassador to monitor & improve the quality of our interactions with brands that place their trust in us. As an Italian Customer Service Brand Ambassador, you will play a vital role in ensuring exceptional customer service and maintaining the highest quality standards for...


  • Cape Town, South Africa abc Full time

    JOB DESCRIPTIONWe are currently looking for an essential profile: an Italian Customer Service Brand Ambassador to monitor & improve the quality of our interactions with brands that place their trust in us.As an Italian Customer Service Brand Ambassador, you will play a vital role in ensuring exceptional customer service and maintaining the highest quality...


  • Cape Town, Western Cape, South Africa abc Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Ambassador to join our team at ABC.About the Role:As a Customer Service Ambassador, you will be responsible for delivering exceptional customer service and ensuring that all interactions with luxury brands meet the highest standards of quality.Key Responsibilities:Handle customer...


  • Cape Town, Western Cape, South Africa Initiate International Full time

    Are you a travel enthusiast with a passion for delivering exceptional customer service? Initiate International is seeking a dedicated Travel Ambassador to join our team in Cape Town, South Africa.Job SummaryWe are looking for an enthusiastic and experienced professional to provide top-notch support to our Italian speaking clients. As a Travel Ambassador, you...


  • Cape Town, South Africa Initiate International Full time

    Are you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further – we’re searching for a vibrant and enthusiastic Italian speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don’t miss this job opportunity to make...


  • Cape Town, Western Cape, South Africa Initiate International Full time

    Customer Service Role in Cape TownInitiate International is seeking a vibrant and enthusiastic Italian speaking Customer Service Support Specialist to join our team in Cape Town, South Africa. This dynamic role involves providing exceptional customer service to our Italian speaking clients and assisting them in planning their dream vacations.Key...


  • Cape Town, Western Cape, South Africa abc Full time

    Job Title: Italian Customer Service Representative Company Overview:ABC is a leading company in the customer service industry, dedicated to providing exceptional support to luxury brands. Salary:R400,000 - R600,000 per annum (dependent on experience) Job Description:We are currently seeking an Italian Customer Service Representative to join our team. As a...


  • Cape Town, South Africa Surgo HR & Training Full time

    Our client based in Cape Town, South Africa, is looking to recruit an experienced Italian Speaking Customer Sales and Service Representative to join their ever-expanding organisation, servicing a prestigious airline brand. If you are career driven and looking to grow your international experience, this is a perfect opportunity for you! **Your Role as...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    About the RoleBlack Pen Recruitment is seeking a skilled Dutch Speaking Customer Service and Sales Ambassador to join our esteemed client's team in Cape Town, South Africa. This exciting opportunity presents a chance to work with a prestigious airline brand, providing exceptional customer experiences to passengers from around the world.


  • Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Job Title: Italian Customer Service Representative WFHJob Type: Seasonal ContractThis is a seasonal contract for a Customer Service Representative to work from home. As a key ambassador for the client, you will be responsible for providing exceptional customer service to Italian-speaking customers.Key Accountabilities:Ensure customer service is provided at a...


  • Cape Town, South Africa Barrett's Recruitment Workhouse Full time

    This will be a work from home opportunity after training period is completed at the clients ct offices - Work for a prestigious airline brand on various work streams - Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages - Work on airline reservations systems &...


  • Cape Town, South Africa Odity Cape Town Full time

    Odity Cape Town is looking to grow its team! Start date: Jan/Feb 2025 Shifts: Mon to Fri 9am to 7pm **WHO ARE WE?** At Odity, we are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their customers. We are a multicultural team of 1,500 employees based at 10 offices located around the world: New York,...


  • Cape Town, South Africa Odity Cape Town Full time

    Odity Cape Town is looking to grow its team! Start date: Jan/Feb 2025 Shifts: Mon to Fri - 9am to 7pm **WHO ARE WE?** At Odity, we are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their customers. We are a multicultural team of 1,500 employees based at 10 offices located around the world: New...