Italian Customer Service Representative
1 month ago
Company Overview:
ABC is a leading company in the customer service industry, dedicated to providing exceptional support to luxury brands.
Salary:
R400,000 - R600,000 per annum (dependent on experience)
Job Description:
We are currently seeking an Italian Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service via phone calls.
The ideal candidate will possess excellent communication skills, both written and verbal, with fluency in Italian and proficiency in English. You will work closely with our team leaders to assess and evaluate customer interactions, provide feedback, and report on performance metrics.
Key Responsibilities:
- Handle customer service calls within the banking sector
- Ensure all outbound calls are conducted in a professional, friendly, and polite manner
- Demonstrate excellence in customer service by achieving specified performance standards in the handling of calls on the telephone
- Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers
- Ensure that SLAs are met and exceeded with respect to back-office processing requirements as per client requirements
- Contribute to the continuous improvement of operations and support the business
Requirements:
- Fluency in Italian (oral and written)
- Ability to speak English
- Matric with tertiary education advantageous
- Must have the right to work in South Africa
- Sales experience desirable
- Multi-channel focus
- Ability to undertake training with regards to product specifications
- Track record of success in meeting challenging targets and deadlines
- MS Word, MS Excel, MS Outlook, and MS Internet skills
Benefits:
We offer a competitive salary, comprehensive training program, and opportunities for career growth and development.
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