Technical Writer

3 months ago

Cape Town, South Africa Xceptor Full time

ABOUT XCEPTOR

Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.

We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.

Our People are subject matter experts. We understand our client’s challenges and we’ve got the experience and knowledge to solve them. Our talented team has a deep understanding of the unique challenges of the industry - we can empathise, engage, and speak the same language as our clients.

Our Vision is to be the leading platform for automating data flows.

Our Mission is to empower business users within Financial Institutions to build automated processes that deliver trusted data.

Our Values were created by our people, and speak to both who we are, and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.

Business area and team 

This role sits in the Product Team which is responsible for evolving our platform and products to support our company mission, we achieve this by gathering input from our stakeholders, we analyse the market trends and use these insights to create and publish our roadmap for our respective products.

The role

We are looking for a Technical Writer to write, update and maintain high-quality, user and technical documentation for our technical and non-technical users of the Xceptor platform. 

Subjects could include core platform components, functions, release notes, troubleshooting guidance, industry solutions such as tax and reconciliations, we also require documentation related to API’s, extensions, and system administration. 

The day-to-day activities would require working with the Product Owners, Software Engineers, Support Analysts, and other relevant subject matter experts to create new and updating existing content. 

We publish our content on Xceptor’s main documentation repository, namely Xceptor Docs or internal documentation locations, like the Wiki or SharePoint.

The product and solutions teams work using the agile methodology, and we release frequently, resulting in the incremental updating and adding of new content.Therefore, you should be able to immerse yourself into different teams and be able to work at a similar pace whilst ensuring all content is professionally written to our standards, the content is accurate and relevant for the audience. 

Create and maintain a book of work to review and update existing content. You will review and provide feedback to subject matter experts, on content that they have authored and approve for publishing to Xceptor Docs.

Have a hands-on approach in the creation of content across various aspects of the Xceptor platform. Appreciate the impact well-written content can have on both our internal and external audience, you are the biggest champion and have a customer focussed mindset on your work. 

Key responsibilities 

Research and understand the subject to write and maintain the user and technical documentation for the Xceptor product suite Create documentation that supports the new product releases and update the documentation when features and functionalities changes in the product Assess requirements and plan for documentation sprints with relevant teams to ensure documentation is written, reviewed, and published in line with sprints, definition of done requirements and the release schedules Write documentation in Markdown and publish onto the Docs platform Apply Xceptor writing, format and style standards to ensure standardisation of all articles  Maintain good housekeeping including version control of content Maintain the integrity of the information architecture to support a good user experience Participate in relevant team scrum meetings, sprint planning and sprint reviews Liaise with relevant subject matter experts to perform technical content reviews and updates Collaborate with Education services team colleagues to create single-sourcing opportunities for content Lead and/or support project initiatives related to content management, for example content re-architecture, system migration etc. Pro-actively identify gaps in content and prioritises updates accordingly

Key skills

Three to five years’ experience as a technical writer, working on complexed software applications and producing technical and end user documentation. Experienced working and writing within the Software Development Lifecycle (SDLC) using Agile Methodology. Familiar with developing product documentation using the Document Development Lifecycle (DDLC) Understanding of programming languages (SQL, C++, C#) and logic-based applications (Excel, Visual Studio, XML) Experience using content management systems like WordPress or/and DocFX, Excellent command of the English (UK and US) language both written and spoken. Demonstrated ability to work with technical SMEs to create articles for both technical and non-technical audiences. Enthusiasm for learning about Xceptor and using knowledge to provide a high-quality content service to users. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Project management and organisational skills, with the ability to work on multiple projects concurrently. Familiar working with version control tools such as GIT, SVN Tortoise Working knowledge of Markdown language or similar authoring protocols  Critical thinking Strong research, information gathering, project management and organisational skills Ability to work on multiple documents simultaneously Methodical with strong attention to detail Target and results-driven Adaptable with the ability to work on your own or as part of a team. Software application experience whether that be from previous writing role within an IT/Tech team or prior experience in another technical role such as support, implementation, or training Experience in Financial Services and/or Fintech is beneficial

 #LI-HA1 #LI-Hybrid

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