Technical Writer

4 weeks ago

Cape Town, Western Cape, South Africa Xceptor Full time
About Xceptor

Xceptor is a leading platform for automating data flows, empowering business users within Financial Institutions to build automated processes that deliver trusted data.

Our Vision

We strive to be the leading platform for automating data flows, providing a reliable and consistent format for data to reach its destination.

Our Mission

We aim to empower business users within Financial Institutions to build automated processes that deliver trusted data, enabling them to solve their data challenges independently.

Job Description

We are seeking a Technical Writer to join our Product Team, responsible for evolving our platform and products to support our company mission. The successful candidate will write, update, and maintain high-quality, user and technical documentation for our technical and non-technical users of the Xceptor platform.

The ideal candidate will have experience working with complex software applications, producing technical and end-user documentation, and working within the Software Development Lifecycle (SDLC) using Agile Methodology. They will be familiar with developing product documentation using the Document Development Lifecycle (DDLC) and have a strong understanding of programming languages (SQL, C++, C#) and logic-based applications (Excel, Visual Studio, XML).

The Technical Writer will work closely with Product Owners, Software Engineers, Support Analysts, and other subject matter experts to create new and update existing content. They will be responsible for researching and understanding the subject to write and maintain user and technical documentation for the Xceptor product suite, creating documentation that supports new product releases, and updating documentation when features and functionalities change in the product.

The successful candidate will have excellent command of the English language, both written and spoken, and be able to work on multiple projects concurrently. They will be able to quickly grasp complex technical concepts and make them easily understandable in text and pictures.

We offer a collaborative and dynamic work environment, with opportunities for growth and development. If you are a skilled Technical Writer with a passion for creating high-quality content, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Research and understand the subject to write and maintain user and technical documentation for the Xceptor product suite
  • Create documentation that supports new product releases and update documentation when features and functionalities change in the product
  • Assess requirements and plan for documentation sprints with relevant teams to ensure documentation is written, reviewed, and published in line with sprints, definition of done requirements, and release schedules
  • Write documentation in Markdown and publish onto the Docs platform
  • Apply Xceptor writing, format, and style standards to ensure standardization of all articles
  • Maintain good housekeeping, including version control of content
  • Maintain the integrity of the information architecture to support a good user experience
  • Participate in relevant team scrum meetings, sprint planning, and sprint reviews
  • Liaise with relevant subject matter experts to perform technical content reviews and updates
  • Collaborate with Education services team colleagues to create single-sourcing opportunities for content
  • Lead and/or support project initiatives related to content management, for example, content re-architecture, system migration, etc.
  • Proactively identify gaps in content and prioritize updates accordingly

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