Principal Technical Writer
1 month ago
Duties and responsibilities:
- Develop and maintain high-quality documentation, including user manuals, guides, technical specifications, and online help content.
- Collaborate with subject matter experts (SMEs) to gather and analyze complex technical information.
- Identify the documentation needs of the department and proactively create materials that address these needs.
- Ensure all documentation is up-to-date and aligns with the latest company standards and branding.
- Use advanced Microsoft Suite tools and technical writing software to produce polished and professional documentation.
- Create and maintain documentation templates, style guides, and best practices for technical writing.
- Conduct user research and feedback sessions to improve documentation quality and usability.
- Translate IT technical jargon into easily understandable language for non-technical audiences.
- Participate in cross-functional teams and projects to ensure documentation meets project requirements and deadlines.
- Perform regular audits of existing documentation to identify areas for improvement or updates.
RequirementsQualifications:
- National Diploma/Degree in Technical Communication, English, Computer Science, or a related field, or relevant technical certification.
- Minimum of 8 years of technical writing experience in a similar role, preferably in the IT sector.
- Proven track record of producing clear and user-friendly documentation.
- Strong written and verbal communication skills, with a keen eye for detail.
- Proficiency in advanced Microsoft Office Suite (Word, Excel, PowerPoint) and technical writing tools (e.g., MadCap Flare, Adobe RoboHelp, Confluence).
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical skills with the ability to understand complex technical concepts and communicate them effectively.
Preferred skills:
- Experience with Agile methodologies and documentation practices.
- Familiarity with graphic design tools for enhancing documentation (e.g., Adobe Illustrator, Snagit).
- Knowledge of content management systems (CMS) and version control systems (e.g., Git).
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