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IT Helpdesk and Support Technician

3 months ago

Sandton, South Africa Browns The Diamond Store Full time
Job Description

We are seeking a skilled and motivated IT and Helpdesk Technician to join our team. The ideal candidate will have a solid background in providing first-line technical support and a passion for resolving IT issues efficiently. If you have experience in handling customer support via phone, email, or onsite and have a foundational understanding of hardware and software, we encourage you to apply.

Key Responsibilities:

  • Provide first-line technical support to customers via phone, email, and onsite.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Document and track issues and resolutions in a ticketing system.
  • Assist with the installation, configuration, and maintenance of computer systems and peripherals.
  • Provide guidance and support to end-users on IT-related queries and issues.
  • Escalate complex issues to higher-level technical teams as necessary.
  • Maintain a high level of customer satisfaction through effective communication and problem resolution.


Requirements
  • Atleast of 3 years experience in providing first-line technical support.
  • Proven experience in handling technical support queries via phone, email, or in person.
  • Strong understanding of basic hardware and software components.
  • Excellent troubleshooting skills and the ability to work independently.
  • Effective communication skills with a customer-focused approach.
  • A+ Certification is a plus, demonstrating foundational knowledge of hardware and software.
  • Ability to manage multiple priorities and adapt to a fast-paced environment.

Preferred Qualifications:

  • Experience with common operating systems (Windows, macOS, Linux).
  • Knowledge of networking fundamentals and basic IT infrastructure.
  • Familiarity with ticketing and helpdesk software.


Requirements
Atleast of 3 years experience in providing first-line technical support. Proven experience in handling technical support queries via phone, email, or in person. Strong understanding of basic hardware and software components. Excellent troubleshooting skills and the ability to work independently. Effective communication skills with a customer-focused approach. A+ Certification is a plus, demonstrating foundational knowledge of hardware and software. Ability to manage multiple priorities and adapt to a fast-paced environment. Preferred Qualifications: Experience with common operating systems (Windows, macOS, Linux). Knowledge of networking fundamentals and basic IT infrastructure. Familiarity with ticketing and helpdesk software.