Fraud Investigations Manager
1 week ago
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Job Description
- To develop and implement fraud detection and prevention strategies and practices by using fraud trend insights within the fraud community to effectively and proactively detect fraud incidents
- Manage team resources by providing clarity and direction in the interpretation of fraud prevention and detection practices to reduce further losses
- Manage costs within approved budget and timely submit required financial documents
- Manage investigation team activities in line with applicable standards and laws to maximize recoveries for the Bank
- Lead participation in specialist practice forums to share information and insights across the business
- Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Evaluate the efficiency and effectiveness of delivery in fraud investigations, managing criminal case of various complexities from minor infringements to major fraud cases
- Share and impart knowledge of FNB fraud prevention and intervention practices to team members through relevant forms of delivery
Qualifications and skills
- Degree/Diploma/Certification in banking/commerce
- 5- 7 years or more relevant experience
- Accounting / Financial Services jobs
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