Fraud Investigator

2 months ago


Johannesburg, South Africa Betway Group Full time

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Key Responsibilities:
- Monitor real time engines and queues and identify high risk transactions within the business portfolio.- Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft and similar other risks.- Identify fraudulent transactions and cancel them from further processing.- Resolve queued transactions within the service level agreements to reduce potential revenue losses.- Interact with banks and customers to validate information and to confirm or cancel authorizations.- Resolve customer issues within the scope of existing service level agreements.- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.- Maintain fraud analysis models to improve efficiency and effectiveness of company systems.- Ensure confidentiality of all information collected during investigation.- Determine existing fraud trends by analysing accounts and transaction patterns.- Identify system improvements to prevent fraudulent activities.- Recommend anti-fraud processes for changing transaction patterns and trends.- Recommend new software tools used for fraud detection, prevention and reporting activities.- Generate suspicious activity reports and risk management reports for Managers.- Review SDD KYC for account deemed high risk.- Ensure accurate and appropriate responses to disputes.- Monitor disputed transactions for possible fraudulent activity.- Serve customers by resolving product and service problem- Reviewing of customer withdrawals and identifying suspicious patterns, trends or behaviours and taking the necessary action to secure the account.- We applicable, logging of the necessary Suspicious Transaction Reporting or Suspicious Activity Reporting to the relevant stakeholders.- The perfect place to work, play and grow_


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