Corporate Investigations Fraud Detection

7 months ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
Dynamics of the Role

Work in a fast paced, challenging environment for one of the leading information and technology companies to prevent, detect and investigate fraud and ensure adherence to policies and procedures. Associates will be a key participant in executing a strategy to identify potential fraud, account misuse, policy violation of contracts and permissible use, and credit file manipulation. We encourage professional development and recognize good work.

The Team’s Focus

The Corporate Investigations Department (“CID”) conducts investigations into instances of fraud, malfeasance, and account misuse, interacting with internal and external stakeholders across the enterprise. CID develops and implements industry-leading techniques in fraud prevention, detection and investigation. Team members are strong problem solvers, project managers and an agent of change. We encourage professional development and recognize good work. This role will help further strengthen the Fraud Detection & Monitoring capabilities through risk identification, mitigation & prevention of suspicious user activity of TransUnion’s products and services, both credit & non-credit.

**What You'll Bring**:
**How You’ll Contribute**:

- With general supervision, assist with identifying risks in different areas of TransUnion, proactively coordinate activities and work with management & stakeholders to devise and execute a strategy to detect and monitor activities of fraud, misuse, etc.
- Help with analyzing risk areas and make recommendations with the goal of identifying and prioritizing projects and programs that will proactively identify internal and external fraud or misuse. Projects will vary from moderate scope and complexity.
- Coordinate the risk identification activities with various areas of TransUnion. Collaborate with management and stakeholders to device a plan how to detect & monitor risk findings.
- Evaluate the performance quality of our Analysts who perform initial review of the alert to ensure adherence to process, procedures, and company policy through designated scorecards and manuals. This also includes reporting the evaluation outcome to team lead and management on a regular basis.
- Maintain proper documentation to ensure alignment with current legal, compliance and operational standards.
- Contribute to identifying gaps and deficiencies and communicate to stakeholders and management with a plan to address gaps, in collaboration with the team, that could include process improvement implementation, process automation and alert detection/monitoring solutions.
- Seek feedback from internal investigators on alerts escalated, to reduce false positives.
- Provide support during business of 9am - 5:30pm local time zone; may require some flexibility.
- Work with relevant local GCC IT Global Technology partners to troubleshoot any technical issues impacting tools & systems needed to perform day-to-day functions.

**Impact You'll Make**:
**What You’ll Bring**:

- Diploma or Degree in computer science or a related discipline
- Two or more years of professional experience in fraud detection & quality assurance functions
- Proficient in MS Office and strong presentation skills
- Excellent verbal, written, and interpersonal communication skills
- Must be self-motivated and a self-starter
- Collaborates well with others to identify training needs, performance improvement areas, and patterns of behavior/process to improve quality
- Process improvement and innovative mindset and ability to detect and drive operational enhancements
- Ability to be flexible, quickly adapt to change and act with sense of urgency.
- Proficient project management skills with the ability to oversee and manage projects to meet deadlines and deliverables. This includes delegating work, setting clear goals, and managing expectations through clear communication
- Must be detail-oriented mindset and strong organizational skills
- CFE Certification preferred

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Sr Analyst, Corporate Investigations

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