Transactional Fraud Investigator

7 months ago

Johannesburg, South Africa BankservAfrica Full time

Job Title- Transactional Fraud Investigator- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Professional- Job Category- Product- Job Type- Permanent- DescriptionBankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.

PURPOSE

As a Transactional Fraud Investigator, you are responsible for the in-depth and detailed investigation(s) of potentially fraudulent and or illegal payments processed interbank, across multiple payment rails. You will focus on detecting and confirming current Modi operandi, patterns, and trends with relevant stakeholder(s) while putting your analytical skills to work by examining the data, situation(s), and issues to identify escalation, movement, and emerging fraud trends with the objective of assisting the data science team build the most relevant and high performing rule sets, proactively, at a network level.
Your role will also include the mapping and drafting of detailed documentation of workflows to ensure internal efficiencies and build upon the foundation of professional services offering. Engaging with Customers will come naturally to you; as well as running data-sensitive projects and initiatives end to end.

You will engage with the following stakeholders:

- Internal:
- Customer Value Management Teams (Electronic Payments Product Owners, Card and PayShap, Customer Account Management Portfolio Team, Cognition (Data Analytics), Service Desk and Marketing
- External:
- BankservAfrica Customer and Regulators

Your key responsibilities include:

- FRAUD AND TRANSACTIONAL RISK MANAGEMENT- Understand the nature of fraudulent or risky transactions and contribute to the development of rule design and use cases in conjunction with the TFM Data Science Team
- Drive the investigation into and conduct linkage analysis of transactional data for pattern and trend identification for industry reporting, Customer engagements and extension of services
- Contribute to the continuous evolution, relevance and development of transactional fraud investigations and use cases across multiple payment rails
- Contribute to the development of potential transactional risk investigation processes and use cases for Southern Africa
- OPERATIONAL PROCESSES- Define workflow and process for functional execution of service - internal
- Draft fraud investigation service framework and delivery process for Customer consumption
- Draft data process and security policy for functional delivery, internally and externally
- Ensure registering and tracking of transactional fraud investigation projects on relevant service and tracking systems
- Draft standard fraud typology and modi operandi handbook
- Scope fraud typology training and draft content and material for consumption
- MONTHLY REPORTING- Design statistical comparative typology tracking and reporting
- Submit monthly reporting on potential fraud use cases under investigation
- Submit detailed monthly confirmed fraud use cases for submission in industry, management and bank reporting
- Develop on-line publishing book of work schedule, associated content and design

QUALIFICATIONS / KNOWLEDGE
- Relevant Professional tertiary qualification
- Proficient in standard IT MS packages (Excel and PowerPoint specifically)
- Certified Fraud Examiner (desirable)
- Certificated Anti-Money Laundering Specialist (CAMS or equivalent) (desirable)
- At least one related affiliation and /or membership
- Expert knowledge of fraud and financial crime typologies
- Expert knowledge of suspicious transactions and modi operandi
- Knowledgeable of all payment types and electronic payment processes
- EXPERIENCE- 3 + years’ experience in transactional (payment) fraud investigations and network analysis
- 3 + years in banking/financial sector and or a sector focusing on payments
- Excellent Stakeholder relationship management and interpersonal skills
- Excellent communication and presentation skills
- Proficient in business writing and fraud use case drafting
- Numerate with excellent analytical skills
- Familiar with BI software packages (QlickSense)
- Experience in fraud prevention software management tools
- Examining information/data
- Translating payments data into insights
- Attention to detail
- Problem solving ability

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