Call Centre Operations Manager

Position: Call Centre Operator Company Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team. Job Summary: As a Call Centre Operator, you will be...

_The_ _South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism._ Based in Johannesburg, the Guide Dogs Association seeks to appoint a **CALL CENTRE MANAGER** GDA is looking for a skilled Call Centre Manager to supervise daily operations and...

Job Title: Call Centre Operations ManagerWe are seeking a highly skilled Call Centre Operations Manager to lead our customer service operations in the iGaming and Sportsbook sector. Our Client is a dynamic and innovative company that values exceptional player experiences.Key Responsibilities:Lead and manage call centre operations to ensure smooth and...

Call Centre Manager Call Centre BPO ~ Manufacturing Johannesburg East, Johannesburg - Gauteng - South Africa Are you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to...

Job Title: Call Centre Operations ManagerJob Summary:Initiate International is seeking a seasoned Call Centre Operations Manager to spearhead our customer service operations in the iGaming and sportsbook sector. As a key member of our team, you will be responsible for leading a high-performing team, driving player satisfaction, and ensuring smooth call...

Job Title: Call Centre Operations ManagerInitiate International is seeking a dynamic Call Centre Operations Manager to spearhead their customer service operations in the iGaming and Sportsbook sector.This exciting position offers a unique opportunity to lead a talented team and contribute to creating world-class player experiences.Key Responsibilities:Lead...

**Gauteng**, JHB - South** **R 25000 - R 35000 Monthly Cost To Company** Our client is one of South Africa's largest manufacturers of food packaging solutions. A **Call Centre Manager** is required to oversee internal sales, to make sure the customer's needs are met and stock is available, as well as to manage the Call Centre. The position will be based in...

We are seeking a skilled and dynamic Supervisor to oversee Call Centre operations and manage the INFOR EAM system's security and administration. This role requires a strong leader who can enhance call centre performance, drive process improvements, and effectively manage user access and data integrity within the INFOR EAM system. **Key...

Key ResponsibilitiesLead and Manage Call Centre Operations: Oversee daily activities to ensure operational efficiency and top-notch service delivery.Team Leadership: Recruit, train, and inspire customer service agents to cultivate a culture of excellence and continuous improvement.KPI Management: Monitor key performance metrics such as first contact...

**Job Purpose** Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets...

**MAIN PURPOSE OF POSITION** - Provide dynamic leadership to our warm up team. - Guide and motivate the team. - Achieve required daily and monthly targets. - Manage employee turnover rate. - Focus on consistently improving performance and process. - Implement an annual performance review process for all team leaders KEY ACCOUNTABILITIES: - Efficiently...

**CALL CENTRE MANAGER** **Who are we** We are a credit repair company, we help South Africans clear their credit records, get out of debt review and enjoy lower installments on their debt repayments. We also assist our clients in Blacklisting removal, Debt review removal and Debt mediation. **Responsibilities** - Oversee and manage the day-to-day...

JOB PROFILE: Job Title: Call Centre Manager Organization: Zoom Online Department: Customer Service Reporting Structure: CEO Salary: R50 000.00 pm Benefits: N/A Location: South Africa – Remote Job Type: Permanent Working Hours: Mountain Standard Time (GMT-7) Company Values: About Us: Zoom Online is an emerging internet service provider in the...

**Reference** - PE002318/LS**Location** - Gauteng, JHB - Eastern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Our client in the **Manufacturing industry **is currently looking to employ** a Call Centre Manager based in Elandsfontein, Gauteng.** **A wonderful career opportunity awaits you.** **Requirements**: - Degree...

**Who are we?** Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

**Position**: Agent: Call Centre and Admin **Position Purpose**: The role incorporates the contacting of identified High Risk beneficiaries with the purpose of support and information sharing in the Beneficiary Management area and to participate in the “exceed the customer expectations” principles of the organisation. **Experience**: 1 - 2 years call...

Job Description Dear Future, Call Centre Agent The role requires you to action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Are you someone who can: - Contribute to a culture of service excellence that builds positive...

**Position**: Clinical Call Centre Agent **Position Purpose**: To provide professional customer service to Business unit members and brokers by ensuring that all call centre queries are handled to set performance standards at all times and ensuring prompt resolution of clinical queries within the Non-Clinical Authorisations queue. **Experience**: 2 - 3...

**REQUIREMENTS**: - Diploma/ Degree in Business Management - 5 years management experience in a Call Centre environment - Windows 7 proficient (Word, Excel, Powerpoint) - Proficiency in three or more of the 11 official SA languages will be beneficial - Computer Literacy (MS Office Suite). - Knowledge of SAP ERP Systems - CRM platforms (Salesforce...

**Synopsis** Our client in the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with possible extension. Role Overview: **Qualification and Experience** - National Senior Certificate/Grade 12 - Relevant Degree/ 3 Year Diploma or Equivalent Experience - 5-8 Years Service Centre Team Leader Experience -...