Data Centre Technician

5 months ago

Sandton, South Africa Dimension Data Full time
Functieomschrijving

The Data Center Technician (DCT) responsibility is the maintenance of all Data Centre Facilities and management of 3rd party vendors ensuring a 24/7 service offering within Internet Solutions Data Centers .The DCT provides a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.

Performance Objectives

Provide data center support to clients which including: provisioning, asset management, monitoring, implementation, troubleshooting and support for data center operations and related infrastructure

Set up all Data center configurations including the planning, sourcing and installing of all cabling

Ensure that assigned infrastructure at the client site is configured, installed, tested and operational

Install and configure software, if relevant, according to client requirements.

Perform necessary checks, apply monitoring tools and respond to alerts

Physical and system monitoring of DC Infrastructure relating to power, cooing and DC management.

Daily walk through checks of facilities environment

Understanding of DC Suite eg. IQ Suite and Struxureware

Proactively identify problems and errors 

Log all such incidents timeously with the required level of detail

Liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution

Investigate first line support assigned calls and identify the root cause of incidents and problems

Ensure efficient and comprehensive resolution of incidents and requests

Carry out repairs by coordinating product requests and liaising with other team members.

Report and escalate issues to 3rd party vendors if necessary

Take full ownership for managing the incident to resolution within the service level requirements

Escalate requests and exceptions to the 2nd line support team

Provide continuous feedback to clients and affected parties and update all systems and/or portals in line with IS /Dimension Data procedures

Compile breach and other reports that are necessary for the correct operation of processes

Identify failures and short-comings in the current processes and escalate with recommendations

Requirements

Qualifications

Matric

Technical certification CDCP

CCNA/A+/N+; MCSE or  other relevant certification advantageous

Experience

3 years’ experience as a Data Centre  Engineer

Technical Competencies

Basic routing and switching

Basic knowledge on ITaaS

Intermediate knowledge on hardware and software

Incl CDCP, CDCS, CDCE, CDFOM

Struxureware, IQ Suite

Behavioral Competencies

Applying Expertise and Technology

Following Instructions and Procedures

Adhering to Principles and values

Delivering Results and Meeting Customer Expectations

Planning and Organizing

Coping with Pressures and Setbacks

Achieving Personal Work Goals and Objectives

Specific DC Training

Knowledge and understanding of Access control and DCIM tools

Working with people

Relating and Networking

Analyzing

Deciding and Initiating Action

Adapting and Responding to Change

Mechanical, Electrical and cooling understanding

  • Data Centre Operations Specialist

    2 months ago

    Sandton, South Africa Dimension Data Full time

    Job Description**Job Title:** Data Centre Technician**Job Summary:** We are seeking a highly skilled Data Centre Technician to join our team at Dimension Data. The successful candidate will be responsible for the maintenance and operation of our data centre facilities.Key Responsibilities:Perform routine maintenance tasks to ensure the smooth operation of...

  • Data Centre Operations Specialist

    1 month ago

    Sandton, South Africa Dimension Data Full time

    Data Centre Technician Job DescriptionAt Dimension Data, we are seeking a highly skilled Data Centre Technician to join our team. As a Data Centre Technician, you will be responsible for the maintenance and management of our data centre facilities, ensuring a 24/7 service offering.Key Responsibilities:Provide data centre support to clients, including...

  • Data Centre Operations Specialist

    1 week ago

    Sandton, South Africa Dimension Data Full time

    Data Centre Technician Job DescriptionThe Data Centre Technician is responsible for ensuring the smooth operation of our data centres, providing exceptional support to clients, and maintaining a high level of technical expertise.Key Responsibilities:Provide data centre support to clients, including provisioning, asset management, monitoring, implementation,...

  • Data Centre Operations

    5 months ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingDo you want greater control over your own career? We believe this Data Centre Operations role was created for you! Please read through and apply!Data Centre Operations (DCO) person: Data Centre - manages the operational day to day tasks onsite and assists the Site Manager/ Senior Operations Manager in operational tasks such as budgeting,...

  • Data Centre Operations Specialist

    4 weeks ago

    Sandton, South Africa Dimension Data Full time

    Data Centre Operations RoleWe are seeking a highly skilled Data Centre Operations professional to join our team at Dimension Data. As a Data Centre Operations person, you will be responsible for managing the day-to-day operations of our data centres, ensuring the smooth delivery of services to our clients.Key ResponsibilitiesManage and monitor the...

  • Data Centre Operations Specialist

    1 month ago

    Sandton, South Africa Dimension Data Full time

    Data Centre Operations RoleWe are seeking a highly skilled Data Centre Operations professional to join our team at Dimension Data. As a Data Centre Operations Specialist, you will be responsible for managing the day-to-day operations of our data centres, ensuring the smooth delivery of services to our clients.Key ResponsibilitiesManage and monitor the...

  • Data Centre Operations Specialist

    2 months ago

    Sandton, South Africa Dimension Data Full time

    About the RoleWe are seeking a highly skilled Data Centre Operations Specialist to join our team at Dimension Data. As a Data Centre Operations Specialist, you will be responsible for managing the day-to-day operations of our data centres, ensuring the smooth delivery of services to our clients.Key ResponsibilitiesConduct daily inspections of all data centre...

  • Data Centre Operations Specialist

    1 week ago

    Sandton, South Africa Dimension Data Full time

    Data Centre Operations RoleWe are seeking a highly skilled Data Centre Operations professional to join our team at Dimension Data. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our data centres.Key ResponsibilitiesManage the operational day-to-day tasks onsite, including budgeting, estimating,...

  • Data Centre Technician

    5 months ago

    Sandton, South Africa Telebest Full time

    Our client has an opportunity available for a Data Centre Technician based in Sandton.Requirements:Qualification or related qualification in Facilities Management, Property Management, Project Management or Operations Management.Matric certificate.Valid South African driver’s license.3 years relevant experience in Hospitality, Customer Facing Service and...

  • Data Centre Operations Specialist

    1 month ago

    Sandton, South Africa Telebest Full time

    Job Title: Data Centre TechnicianWe are seeking a highly skilled Data Centre Technician to join our team at Telebest. As a Data Centre Technician, you will be responsible for ensuring the smooth operation of our data centre facilities.Key Responsibilities:Meeting Room Preparation: Ensure meeting rooms are prepared in line with client layout requests.Space...

  • Data Centre Operations Specialist

    1 week ago

    Sandton, South Africa Telebest Full time

    Job Title: Data Centre TechnicianTelebest is seeking a highly skilled and experienced Data Centre Technician to join our team.Key Responsibilities:Prepare meeting rooms in accordance with client layout requirements.Monitor and report on space usage to ensure optimal utilization.Conduct regular visual inspections to maintain high standards of...

  • Data Centre Operations Specialist

    7 days ago

    Sandton, South Africa Dimension Data Full time

    bDataCentreOperationsRoleOverview/bbrpWeareseekingahighlyskilledDataCentreOperationsprofessionaltojoinourteamatDimensionData.Thesuccessfulcandidatewillberesponsibleformanagingtheday-to-dayoperationsofourdatacentres,ensuringthesmoothdeliveryofservicestoourclients./ppbKeyResponsibilities/b/pulliManagetheoperationalday-to-daytasksonsite,includingbudgeting,estim...

  • Services Technician

    7 months ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingJob Profile SummaryThe Services Technician takes responsibility for the basic equipment setup and configuration of associated software at client sites.They collaborate and work closely with the Engineering organization to provide install and break/fix functions for clients.Individuals in this role install and test new software and...

  • Call Centre Manager

    4 months ago

    Sandton, South Africa Bluespec Holdings Full time

    **Main Job Function**: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. **Minimum requirements**: - Demonstrated...

  • [15h Left] Team Leader Client Service Centre Call Centre

    2 weeks ago

    Sandton, South Africa JSE Limited Full time

    Team Leader Client Service Centre Call Centre Listing reference: jse_000476 Listing status: Online Apply by: 15 April 2024 Position summary Job category: Client Services Contract: Permanent Remuneration: Market Related EE position: Yes Introduction To manage the sales support team in the planning, execution, coordination, and quality assurance of...

  • Call Centre Manager

    2 weeks ago

    Sandton, South Africa Initiate International Full time

    Job Title: Call Centre ManagerInitiate International is seeking a highly skilled Call Centre Manager to lead our customer service operations in the iGaming and sportsbook sector. As a key member of our team, you will be responsible for driving player satisfaction, ensuring smooth operations, and developing strategies to enhance efficiency and performance.Key...

  • SD-WAN Network Engineer

    2 months ago

    Sandton, South Africa Dimension Data Full time

    Job DescriptionJob Title: SD-WAN Network EngineerJob Summary:We are seeking a highly skilled SD-WAN Network Engineer to join our team at Dimension Data. As a key member of our team, you will be responsible for the deployment and technical oversight of SD-WAN networks, including the deployment of hubs, legacy interconnects, and templates for site types...

  • Call Centre Operations Manager

    1 week ago

    Sandton, South Africa Initiate International Full time

    Call Centre ManagerInitiate International is seeking a seasoned Call Centre Manager to spearhead our customer service operations in the iGaming and sportsbook sector. As a dynamic leader, you will be responsible for driving player satisfaction, developing strategies to enhance efficiency, and motivating a high-performing team.Key Responsibilities:Operational...

  • Technical Services Specialist

    1 month ago

    Sandton, South Africa Dimension Data Full time

    {"Job Title": "Services Technician", "Job Description": "Job SummaryAs a Services Technician at Dimension Data, you will be responsible for the setup and configuration of equipment and associated software at client sites. You will work closely with the Engineering organization to provide installation and break/fix functions for clients.Key...

  • Call Centre Manager

    2 weeks ago

    Sandton, South Africa Initiate International Full time

    Are you a passionate leader with a flair for customer service? Our Client is on the hunt for a dynamic Call Centre Manager in Johannesburg to spearhead their customer service operations in the exhilarating iGaming and Sportsbook sector. If you have a deep understanding of the gaming industry and a drive to deliver exceptional player experiences, they want...