Services Technician

4 weeks ago

Sandton, South Africa Dimension Data Full time
Functieomschrijving

Job Profile Summary

The Services Technician takes responsibility for the basic equipment setup and configuration of associated software at client sites.

They collaborate and work closely with the Engineering organization to provide install and break/fix functions for clients.

Individuals in this role install and test new software and hardware. They maintain servers and network hardware. They also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate.

Services Technicians provide telephonic, remote and on-site support to clients.

Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.

Key Roles and Responsibilities:

  • Provide support when problems arise and maintain a log and/or list of all the required repairs
  • Carry out routine server and network maintenance tasks
  • Setup and maintain back-up systems for desktops and file servers
  • Engage with clients and assist with software and hardware installation and break/fix function at lower levels of complexity
  • Ensure the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues
  • Test installations and assist with fixing performance issues of installed software, escalating problems where applicable
  • Contribute to client engagement and the success of the team by working with the team to ensure a quality solution for the client.

Knowledge, Skills and Attributes:

  • Displays excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Good problem-solving skills
  • Ability to take initiative and complete tasks on time within very little daily instruction
  • Ability to work as part of a team
  • Uses judgement to resolve issues or make recommendations

Standard career level descriptor for job level:

  • Have substantial understanding of the job
  • Uses skills and knowledge to complete a wide range of tasks
  • Work is moderately difficult
  • Need to use judgement to solve issues or make recommendations
  • Receives very little daily instruction
  • Only gets general instructions on new work
  • Typically requires demonstrable level of related experience.
Requirements

Academic Qualifications and Certifications:

Relevant vendor and product certification together with the required vocational training completed

Required Experience:

Demonstrable related experienced gained within a similar IT environment

  • Field Service Technician

    3 days ago

    Sandton, South Africa Centerfield Software (Pty) Ltd Full time

    **Field Service Technician job description** We are looking for an experienced, energetic and motivated Field Service Technician to join our team. As a Field Service Technician at our company, you will be responsible for ensuring proper task management in order to achieve outstanding customer satisfaction. **Field Service Technician duties and...

  • Assistant Technician

    1 week ago

    Sandton, South Africa Fidelity Services Group Full time

    **MAIN PURPOSE OF JOB**: To assist the Installations Technician with installing of cabling of an alarm system, drilling, and be able to connect detectors and the panel. Be able to power up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm...

  • Field Service Technician

    6 days ago

    Sandton, South Africa Enshrine Placements Full time

    Field Service Technician (E&I) - Gauteng - Job 745032-5 As technology changes, so do the opportunities for business. Our client is growing and looking for an **Afrikaan-speaking Field Service Technician** for the Service, Engineering and Projects departments. The Technician will be a vital support structure to the engineering implementation of systems on a...

  • Specialist Technician

    4 days ago

    Sandton, South Africa Motus Corporation Full time

    Cargo Commercial Vehicles Germiston currently has a vacancy for a   Specialist Technician - Service.Reporting to the Service Manager, the primary purpose of this position is to repair Trucks and Buses according to dealer/distributor's standards and specifications in the most productive way.  

  • Field Service Technician

    6 days ago

    Sandton, South Africa MCH International Recruitment Full time

    As technology changes, so do the opportunities for business. Our client is growing and looking for an **Afrikaans-speaking Field Service Technician** for the Service, Engineering and Projects departments. The Technician will be a vital support structure to the engineering implementation of systems on a project level, as well as the service of the systems...

  • Field Service Technician

    4 days ago

    Sandton, South Africa Enshrine Placements Full time

    As technology changes, so do the opportunities for business. Our client is growing and looking for an **Afrikaan-speaking Field Service Technician** for the Service, Engineering and Projects departments. The Technician will be a vital support structure to the engineering implementation of systems on a project level, as well as the service of the systems...

  • Phlebotomy Technician

    4 weeks ago

    Sandton, South Africa Ampath Trust Full time

    Advert Reference: P6994 Phlebotomy Technician Job Title: Phlebotomy Technician Job Grade: Grade 13 Closing Date: 2023/08/15 Position Available From: 2023-08-07 Area: Mediclinic Sandton Actual Place Of Work: Mediclinic Sandton Position Type: Full-Time Weekly Hours: 45 Time Conditions: 5 day Work Week (South Africa) Purpose of Position: To provide...

  • Service Administrator/Technical Scheduler

    5 days ago

    Sandton, South Africa Adzuna ZA B C2 Full time

    Key Responsibilities:Administrative Duties:Handle incoming service requests via phone, email, or in-person visits.Maintain accurate records of customer inquiries, service requests, and resolutions.Coordinate with various departments to ensure timely resolution of customer issues.Prepare reports on service activities, including trends, performance metrics,...

  • Service Administrator/Technical Scheduler

    6 days ago

    Sandton, South Africa Flink Recruitment Full time

    Key Responsibilities:Administrative Duties:Handle incoming service requests via phone, email, or in-person visits.Maintain accurate records of customer inquiries, service requests, and resolutions.Coordinate with various departments to ensure timely resolution of customer issues.Prepare reports on service activities, including trends, performance metrics,...

  • Service Administrator/Technical Scheduler

    5 days ago

    Sandton, South Africa Flink Recruitment Full time

    Key Responsibilities: Administrative Duties: Handle incoming service requests via phone, email, or in-person visits. Maintain accurate records of customer inquiries, service requests, and resolutions. Coordinate with various departments to ensure timely resolution of customer issues. Prepare reports on service activities, including trends, performance...

  • Administrator: Service Advisor

    2 weeks ago

    Sandton, South Africa Motus Corporation Full time

    To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties.

  • Lash Technician

    4 weeks ago

    Sandton, South Africa Lesthetics Beauty Full time

    Join our dynamic team as a skilled lash technician, proficient in a wide range of techniques including classics and Mega-volume lashes. Located in the vibrant Sandton area, we welcome applicants from the surrounding regions. Experience in eyebrows and hair installation/braiding is advantageous Become part of a thriving salon where your expertise will...

  • Technician Sandton

    5 days ago

    Sandton, South Africa J Smith Collier & Associates Full time

    Here you go Purpose: To perform to the best of your abilities all duties and responsibilities reasonably assigned to you. You will always do your best to protect and promote the business and the interests of the company and to preserve its reputation and goodwill. You will always be neat and presentable, and your personal conduct must always be courteous,...

  • After Sales Technician

    4 days ago

    Sandton, South Africa Nexus Employment Professionals Full time

    **After sales Technician (Plumbing)**: **Salary**: R33 000 - R35 000 per month **Area**: Sandton, Johannesburg **Working hours**: Monday to Friday from 08:00 - 17:00, and one Saturday per month.. Our client a reputable Retailer is looking for a qualified plumber to join their team in the Sandton area. **Minimum Requirements**: - Qualified Plumber -...

  • Experienced Senior Nail Technician URGENTLY needed for a busy Salon in Sandton

    3 weeks ago

    Sandton, South Africa Spa Sense Full time

    Nail Technician needed in SandtonFULL Nail Technician qualification. At least 2-3 years of working experience in a busy Salon/Spa environment. Know ALL Artificial Nail Systems, Tips, Gel, Acrylic, PolyGel, Sculpting, Silk & Fiber. Excellent knowledge of Nail Art, Soak-Offs, Dips, and Shellac. Be well-presented, well-groomed, and with excellent communication...

  • Experienced Senior Nail Technician URGENTLY needed for a busy Salon in Sandton

    4 weeks ago

    Sandton, South Africa Spa Sense Full time

    Nail Technician needed in SandtonFULL Nail Technician qualification.At least 2-3 years of working experience in a busy Salon/Spa environment.Know ALL Artificial Nail Systems, Tips, Gel, Acrylic, PolyGel, Sculpting, Silk & Fiber.Excellent knowledge of Nail Art, Soak-Offs, Dips, and Shellac.Be well-presented, well-groomed, and with excellent communication...

  • Aws Service Manager: Blunova

    4 weeks ago

    Sandton, South Africa Blue Label Telecoms Full time

    **About Company** BluNova is a subsidiary of Blue Label Telecoms responsible for drawing value from its large heterogeneous corpus of data originating from multiple companies within the Blue Label group. With this data, we identify opportunities in the market and develop sustainable solutions to exploit these opportunities. We leverage scalable cloud...

  • Solar Technician

    4 weeks ago

    Sandton, South Africa Lurika Consulting Full time

    **Solar Systems Technician** Location**:Woodmead (Sandton), Gauteng** Reporting to**:Operations & IT Executive** Start Date**:ASAP** Company/ Our client Industry**:Energy Equipment and Solutions** **Key Performance Areas** - Designing and overseeing installations for solar or backup energy systems. - Ability to do electrical installations to a...

  • Experienced Senior Nail Technician URGENTLY needed for a busy Salon in Sandton

    3 weeks ago

    Sandton, South Africa Adzuna ZA B C2 Full time

    Nail Technician needed in SandtonFULL Nail Technician qualification.2-3 years of working experience in a busy Salon/Spa environment as a Nail Tech.MUST HAVES: ALL Artificial Nail Systems, Tips, Gel, Acrylic, PolyGel, Sculpting, Silk & Fiber.Excellent knowledge of Nail Art, Soak-Offs, Dips.PRODUCT KNOWLEDGE OF: Lola-LeeTREATMENT KNOWLEDGE OF: Artificial Nail...

  • Experienced Senior Nail Technician URGENTLY needed for a busy Salon in Sandton

    3 weeks ago

    Sandton, South Africa Spa Sense Full time

    Nail Technician needed in SandtonFULL Nail Technician qualification. 2-3 years of working experience in a busy Salon/Spa environment as a Nail Tech. MUST HAVES: ALL Artificial Nail Systems, Tips, Gel, Acrylic, PolyGel, Sculpting, Silk & Fiber. Excellent knowledge of Nail Art, Soak-Offs, Dips. PRODUCT KNOWLEDGE OF: Lola-Lee TREATMENT KNOWLEDGE OF: Artificial...