Call Centre Operations Manager

**Call Centre Operator** An esteemed financial services provider, renowned for its customer-centric approach and innovative financial solutions, is seeking a dedicated Call Centre Operator to join our dynamic team in Johannesburg. Located in the bustling business district of Sandton, this role is perfect for a communicative and problem-solving individual...

**Main Job Function**: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. **Minimum requirements**: - Demonstrated...

Job Title: Call Centre ManagerInitiate International is seeking a highly skilled Call Centre Manager to lead our customer service operations in the iGaming and sportsbook sector. As a key member of our team, you will be responsible for driving player satisfaction, ensuring smooth operations, and developing strategies to enhance efficiency and performance.Key...

Job DescriptionWe are seeking a highly experienced and skilled Contact Centre Manager to join our team at Telebest.Key Responsibilities:Manage and lead a team of contact centre professionals to deliver exceptional customer service and achieve business objectives.Develop and implement effective strategies to improve customer satisfaction, reduce call wait...

Are you a passionate leader with a flair for customer service? Our Client is on the hunt for a dynamic Call Centre Manager in Johannesburg to spearhead their customer service operations in the exhilarating iGaming and Sportsbook sector. If you have a deep understanding of the gaming industry and a drive to deliver exceptional player experiences, they want...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...

**Job Functions**: - Answer incoming calls courteously within SLA - Manage all cases professionally and efficiently within the correct time frames - Provide personalised customer service by responding to the needs of the client - Ensure that all calls are captured on the relevant system (Dreamtec) - Clear knowledge and understanding of our corporate...

**Join The Team!** Are you ready to start a rewarding career where your communication skills can shine? Do you have a winning attitude and a drive to succeed? Then this is an opportunity to kick start your Call Centre Career. We are currently seeking enthusiastic and dedicated individuals to fill our Entry-Level Call Centre Customer Service Agent...

We are looking for seasoned Team Leaders to join our dynamic team in our Omni Channel Call Centre **Role Purpose** To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

**Desired Experience & Qualification** - Call Centre experience within the mobile telecommunication industry - Aftersales Call Centre experience will be preferred - Ability to handle customer escalations autonomously - Customer care orientated - Must be proficient in English, Afrikaans & Zulu (Speak, read and write) - Able to type 37 or more words per...

**Call Centre Agent Job Duties**: - Complaint resolution rate in line with company policy and guidelines - Call quality, ensuring that the guest is provided with the best services in each interaction. - All unresolved complaints should be escalated, followed up and feedback provided to the guest in line with the escalation process. - Provide accurate and...

**Main Job Function**: You will manage and direct call centre agents in achieving their required daily duties. Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer satisfaction at...

**Looking for a job to challenge your excellent customer service skills? Look no further.....**: We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...

Team Leader Client Service Centre Call Centre Listing reference: jse_000476 Listing status: Online Apply by: 15 April 2024 Position summary Job category: Client Services Contract: Permanent Remuneration: Market Related EE position: Yes Introduction To manage the sales support team in the planning, execution, coordination, and quality assurance of...

Blue Mercury requires call centre agents for Discovery Insure Starting basic salary of R5100 per month + commission Which incudes an attendance bonus of R250 Dial time bonus of R500 Performance bonus of R500 for reaching a quote target Your job role would be to, call clients and do quotation for short term isnurance For senior sale positions basics...

FunctieomschrijvingDo you want greater control over your own career? We believe this Data Centre Operations role was created for you! Please read through and apply!Data Centre Operations (DCO) person: Data Centre - manages the operational day to day tasks onsite and assists the Site Manager/ Senior Operations Manager in operational tasks such as budgeting,...

One of our Prestigious International Client is seeking your expertise in customer service!!! - 1-2 years contact centre experience preferable within banking or financial industry. - Valid Matric/NQF equivalent qualification. - Resides at Alexandra **ONLY**. - Must be criminal and fraud clear. - Must be computer literate. - Ability to work night shifts...

Blue Mercury requires call centre agents for **Discovery Insure **for our Johannesburg branch Starting basic salary of R5100 per month + commission Which incudes an attendance bonus of R250 Dial time bonus of R500 Performance bonus of R500 for reaching a quote target Your job role would be to, call clients and do quotations for short term insurance You...

Data Centre Operations RoleWe are seeking a highly skilled Data Centre Operations professional to join our team at Dimension Data. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our data centres.Key ResponsibilitiesManage the operational day-to-day tasks onsite, including budgeting, estimating,...

Call Centre with a starting basic of R5100, inclusive of a R250 attendance bonus, R500 dial time bonus and a R500 bonus for reaching a 1 sale a day target basic salaries also of 7000 to 10 000 for higher positions We also offer sales campaigns with higher basics and lucrative commission's if you have more than two years sales experience as well as if you...