SD-WAN Network Engineer
2 months ago
Job Title: SD-WAN Network Engineer
Job Summary:
We are seeking a highly skilled SD-WAN Network Engineer to join our team at Dimension Data. As a key member of our team, you will be responsible for the deployment and technical oversight of SD-WAN networks, including the deployment of hubs, legacy interconnects, and templates for site types through the pilot process.
Key Responsibilities:
- Create templates that can be used to push to all sites
- Configure entire management, monitoring, and reporting using Fortinet tech tools (Fortianalyzer) and current monitoring tools
- Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design
- Assist with implementation of upgrades and enhancements to WAN services, including communications, preparation of documentation and training
- Review and/or vet technical functional specifications and low-level network solutions design documentation, ensuring those are complete, correct, and kept current
- Primary responsibility for the implementation of the Hubs, Interconnect, and Pilot sites
- Execute test plans and logs results. Gather supporting documentation such as installation photos and speed tests
- Work with Field Technicians across South Africa, as well as related Engineering departments and centres, to maintain communications regarding work orders/projects. Instruct the field engineers and assurance team on installation steps
- Interface with customers in regard to acceptance testing of SDN Overlay and Wireless Backup services. Execute test plans and logs results
- Execute Change of Service requests through the SDN Service platform. Validate functionality after changes made to ensure customer satisfaction
- Position occasionally requires providing engineering-level support for Operations, including maintenance windows/off-hour support
- Provide rotational after hours escalation services
- Interface with customers to understand Change of Service requests
- Collaborate with cross-organizational teams to promote efficient business processes
- Coordinate and implement patches or upgrades in the production environment to resolve systemic or client-specific problems
Requirements:
- A qualification (certificate/degree/diploma) in Information Technology or Computer Science or related field
- Pertinent Technology specific certifications – intermediate – Cisco CCNA
- Work experience in a technical implementation engineering or similar role – 4-5 years working with Fortinet, Cisco, PaloAlto, or VeloCloud would be an advantage
- Intermediate understanding of SD-WAN
- Understanding of IPT
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