Strategic Account Manager

1 week ago

Sandton, South Africa GroupM SA Full time

Company Overview:

We discover the breakthroughs that brands need to win. The discoveries, experiences, invention, integration and impact that will make a difference to their business. We are built to keep pace with change, built on data and technology, built for people and algorithms, built around diverse capability, built to test and learn at scale and, crucially, built to evolve.

To stay ahead of our competitors, EssenceMediacom has always positioned itself as a visionary partner for our clients, challenging them by honing in on ground breaking, future focused ideas based on in-depth insights and marketplace knowledge.

Reporting to: Africa OU Media Lead

Job Description:

Objectives of the Role:

The Franchise media lead is responsible for overseeing the successful delivery of all projects to the client's satisfaction and within agreed scope and timelines. Also, manage several high-level client relationships, oversee multiple projects simultaneously and look for opportunities to expand existing relationships. The franchise media lead needs to be an exceptional communicator, with abilities to handle highly complex situations with agility and professionalism

Key Areas of Responsibility and Accountability:

1. Strategic Skills

•Communicate and disseminate client and regional requests to local in market internal teams; manage client expectations/perceptions; manage internal communications and external communication with vendors and media partners

•Responsible for driving commercial contributions towards company growth as well as account profitability

•Review project and media briefs to ensure overall strategic direction in on-target and applicable to market

•Identify opportunities to improve efficiencies internally

•Provide overall strategic advice on brand communications by applying EssenceMediacom best approaches

•Drive the communication planning discipline for holistic solutions on brands

•Strong analytical capabilities – comfortable with numbers to provide strategic recommendations by using all available data

•Agree and set business objectives for the client and review account performance against these objectives

•To ensure a clear understanding of the client's strategic and operational requirements and communicate this to your team

•Identify and analyse dimensions of client positioning and determine benefit strategies in support of this

•Through close relationships with your clients, continuously develop the strategic direction of each client account and ensure communication of any directional changes to your team

•To drive the provision of EssenceMediacom services into the heart of your team so that they maximise the opportunity to benefit from access to the range of services that are available within the Group thereby building the strength of the business relationship through delivery of value added services to the benefit of the client

•Stay on top of news and media trends and bring them to the attention of clients and associates as is appropriate

2. Client Account Management

•Establish relationship framework in collaboration with the client

•Build and manage senior client relationships (expectations, communications, escalation, etc.)

•Understand the Clients culture, capabilities, team structure and take decisions to ensure success for the client

•Develop case studies on clients' business

•Deliver high standards of client satisfaction, measuring this through the measurement and analytics tools

•Through research and actively networking within the industry, ensure that EssenceMediacom is at the forefront of strategic planning and innovation and that this is shared across your peer group and throughout your team

•Entertain clients appropriately to cement relationships and better understand their business needs.

3. Operating and Technical Requirements

•Analyse key issues and risks in the program and assess business impact

•Drive effective communication of issues and risks to the client when relevant

•Set project quality and performance standards

•Assess and manage issues within, and across, multiple projects

•Review overall strategic and creative work to ensure compliance to quality on all client deliverables set forth in the creative brief

•Display critical thinking in evaluating work before it is presented to client

4. People Management

•Drives succession planning for all roles within the team

•Build a positive, collaborative working environment for the team

•Build strong relationships with senior staff members including business and media strategy

•To support the pro-active recruitment and development of the best teams within the company

•To utilise human resources productively to maximise service for the client and income for EssenceMediacom

•To manage the performance of the team

•Create clear development plans for the team in line with business and individual needs

•To drive the EssenceMediacom brand through all people management activities, specifically amongst the future business leaders

5.Financial Management

•Compliance to all commercial KPI's as set out regionally i.e. Lumina

•Ensure regular and timely adherence and accuracy to financial reporting

•To set and direct the delivery of the media budgets according to plans and approved budgets

•PO management

•Risk aversion to any financial impacts to the business

6.Skills and Behaviours:

Skilled at handling fast-paced, short lead-time client requests

•Excellent internal work-flow management

•Extreme attention to detail; great accuracy and thoroughness

•Must be tenacious spending many hours doing (sometimes) tedious work (budget reporting, global reporting etc.)

•Adept at high-level client presentations

•Ability to extract and filter relevant insights/ research to support planning decisions

•High level communicator

•Flexible

•Proficient using Microsoft office tools suite (Excel, powerpoint, outlook)

•Relevant experience at a managerial level, preferably in a media agency.

•Client experience.

Application deadline: 5 July 2024

Benefits:

Our Total Cost to Company includes essential benefits such as medical aid, provident fund, severe illness, risk, and life cover.

Equal Opportunity Employer:

GroupM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.

By submitting your CV, you're giving consent for it to be shared with our team, line manager, and senior management for evaluation. Rest assured, if you don't hear from us within 2-3 weeks, your application was unsuccessful.

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