Senior Ivanti Heat Administrator

3 weeks ago


Midrand, South Africa Data Centrix Full time

Required Qualifications:
Matric & relevant Degree/Diploma in IT
ITSM Certificate
MCSA / MSCE
Solutions Associate / Expert
Responsibilities:
Operational Support:
Analyse options, risk, and impact to business processes and recommendations
Analyse business requirements by conducting information-gathering sessions with clients, analysing the information and prioritizing the requirements to gain understanding of the business needs.
Ensure that all calls are assigned/ reassigned timeously and resolved within Service Target.
Assist 1stLine Support ITSM and relevant departments when required, to get requests/ incidents resolved on time.
Meeting objective and taking responsibility, apply Best Practice and Standards to proceed
Provide governance and stewardship in order to provide direction, focus and set priorities.
Implement ITIL best practices for Service Support and Service Delivery
Maintaining an effective Service Level Management (SLM) process by defining SLA, OLA and UC.
Updating the existing SLA, OLA or UC when required Evaluate and coordinate process enhancements
Grow and Implement Service Request Management. Enable the IT customers to define offered services, publish those services in a service catalogue
Foundation Data
Business Time Segments
Configure Assignments
Data Management tool
Organizational Structure
Product and Operational Catalogues
People Management
Incident Management:
Full Application Administration
Data Management
Incident Templates
Notifications and Milestones
Decision Tree Configurations
Service Level Management:
Service level management Incident Management
Service level management Change Management
Service level management Request Management
Creating service targets for all of the above
Change Management:
Configuring Change Management
Configuring task assignments
Risk Factors
Configuring Task Management System
Setting application preferences and options
Configuring approvals
Configuring Release Management
Change Templates
Service Request Management:
Set up the framework for Service Request Management Module
Create SRM Application Templates
Create SRM Application Object Templates
Create SRM Process Definition Templates
Create SRM Service Request Definitions
Configure SRM Approvals
Configure SRM Assignments
Configure SRM Entitlements
Navigational Categories
Works Order Settings
Work Order Rules
Work Order Templates



  • Midrand, Gauteng, South Africa Datacentrix Full time

    About UsDatacentrix is a leading provider of innovative IT solutions, dedicated to delivering exceptional service to our clients.Job DescriptionWe are seeking an experienced Ivanti Heat System Administrator to join our team. As a key member of our IT department, you will be responsible for the administration and support of our Ivanti Heat system, ensuring...

  • IT Heat Administrator

    1 month ago


    Midrand, Gauteng, South Africa Datacentrix Full time

    Job Title: Senior Heat AdministratorDatacentrix is a leading organization seeking a highly skilled Senior Heat Administrator to join our team. The ideal candidate will have at least 5+ years of experience in Ivanti Heat administration and be certified in ITSM. This role requires day-to-day Heat administration and support in a large corporation with multiple...


  • Midrand, South Africa University of Fort Hare Full time

    Datacentrix is looking for a Senior Ivanti Heat Administrator with at least 5+ years of experience. The candidates must be ITSM certified and will be responsible for the provision of day-to-day Heat administration and support in a large corporation with a multiple Heat environment, including resolution of Heat problems, data backup and restore, and the...


  • Midrand, South Africa Datacentrix Full time

    Datacentrix is looking for a Senior Ivanti Heat Administrator with at-least 5+ years of experience. The candidates must be ITSM certified and will be responsible for the provision of day-to-day Heat administration and support in a large corporation with a multiple Heat environment, including resolution of Heat problems, data backup and restore, and the...


  • Midrand, Gauteng, South Africa Datacentrix Ltd Full time

    About the RoleDatacentrix Ltd is seeking a highly skilled Senior Ivanti Heat Administrator to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional IT services and has a proven track record of implementing best practices in IT service management.


  • Midrand, South Africa Data Centrix Full time

    Required Qualifications:Matric & relevant Degree/Diploma in ITITSM CertificateMCSA / MSCE Solutions Associate / ExpertResponsibilities:Operational Support:Analyse options, risk, and impact to business processes and recommendationsAnalyse business requirements by conducting information-gathering sessions with clients, analysing the information and...


  • Midrand, Gauteng, South Africa Data Centrix Full time

    Job Title: IT Service Management SpecialistData Centrix is seeking an experienced IT Service Management Specialist to join our team. The ideal candidate will have a strong background in Ivanti Heat administration and excellent analytical skills.Estimated Salary: $80,000 - $110,000 per annumAbout the RoleThis role will be responsible for providing operational...


  • Midrand, Gauteng, South Africa Datacentrix Ltd Full time

    Job DescriptionJob Title: Senior Heat AdministratorCompany: Datacentrix LtdAs a key member of our IT team, you will be responsible for providing expert-level support and guidance on heat management systems. Your primary focus will be on ensuring the smooth operation of our infrastructure, identifying potential issues, and implementing solutions to minimize...


  • Midrand, South Africa Data Centrix Full time

    Required Qualifications: Matric & relevant Degree/Diploma in IT ITSM Certificate MCSA / MSCE Solutions Associate / Expert Responsibilities: Operational Support:Analyse options, risk, and impact to business processes and recommendations Analyse business requirements by conducting information-gathering sessions with clients, analysing the information and...


  • Midrand, South Africa Jobted ZA C2 Full time

    We are seeking a detail-oriented Senior Billing Administrator to join our team on a contractor basis. As the Senior Billing Administrator, you will be responsible for overseeing all billing activities, ensuring accuracy and compliance. Your duties will include managing billing processes, resolving billing discrepancies, generating billing reports, and...


  • Midrand, South Africa A 1L Realization (Pty) Ltd Full time

    We are seeking a detail-oriented Senior Billing Administrator to join our team on a contractor basis. As the Senior Billing Administrator, you will be responsible for overseeing all billing activities, ensuring accuracy and compliance. Your duties will include managing billing processes, resolving billing discrepancies, generating billing reports, and...


  • Midrand, South Africa A 1L Realization (Pty) Ltd Full time

    We are seeking a detail-oriented Senior Billing Administrator to join our team on a contractor basis.As the Senior Billing Administrator, you will be responsible for overseeing all billing activities, ensuring accuracy and compliance. Your duties will include managing billing processes, resolving billing discrepancies, generating billing reports, and...


  • Midrand, Gauteng, South Africa Soulify Full time

    We are seeking a highly experienced and professional Senior Executive Administrator to provide comprehensive administrative support to the Director at Soulify.The ideal candidate will have a proven track record of at least 15 years in administrative roles, exceptional organizational skills, and the ability to operate effectively in both remote and in-office...


  • Midrand, Gauteng, South Africa Future Africa Consulting (Pty)Ltd Full time

    Future Africa Consulting (Pty)Ltd is seeking a highly organized and detail-oriented Senior Office Administrator to support the Head of Accounting and Controlling in various administrative tasks.The successful candidate will have strong experience in office administration, including managing diaries, coordinating travel arrangements, planning events, and...


  • Midrand, Gauteng, South Africa Soulify Full time

    Job Description:Soulify is seeking an experienced and highly skilled Senior Office Administrator to provide comprehensive support to our Director. As a key member of our team, you will be responsible for managing the Director's schedule, coordinating domestic and international travel, and overseeing office operations.Key Responsibilities:• Travel...


  • Midrand, Gauteng, South Africa SPARK Schools Full time

    About SPARK SchoolsSPARK Schools is a pioneering education organization that utilizes a blended learning model to provide high-quality education at an affordable cost. Our network of schools offers a unique opportunity for individuals to make a meaningful impact in the lives of students and contribute to the development of Africa's future leaders.Role...


  • Midrand, Gauteng, South Africa Autorecruit Full time

    We are seeking an experienced administrative professional to provide high-level support to our management team and oversee daily office operations.Key Responsibilities:Provide senior-level administrative support to the management teamOversee daily office operations, including staff managementCoordinate projects and events with precisionManage budgets and...


  • Midrand, Gauteng, South Africa Fidelity Services Group Full time

    We are seeking a highly skilled and experienced Senior Account Payable Administrator to join our team at Fidelity Services Group in Cape Town.About the RoleThis permanent vacancy exists for an Account Payable Administrator who will be stationed at our Cape Town branch. The main purpose of the position is to ensure that accounts payable are processed...


  • Midrand, South Africa SoluGrowth (Pty) Ltd. Full time

    Role purpose: To ensure that relevant Property related documentation is processed in a timeous manner, to assist with rental payments by submitting all required documentation on time. (Only for 3rd parties and DAS’). Support Property Specialist and National Network Property team (NNP) with administrative work. **This is a 3 months fixed-term...


  • Midrand, South Africa On Point On Time Solutions Pty Ltd Full time

    On point On Time Solutions is looking for a driven, self-starter with 5 years tender administration experience in the construction sector to join their dynamic team. - Sourcing for tenders on relevant databases. - Review tender documents and make notes on important information. - Providing technical support to the tender administrators. - Register new...