Senior IT Systems Administrator
1 month ago
Job Title: Senior Heat Administrator
Company: Datacentrix Ltd
As a key member of our IT team, you will be responsible for providing expert-level support and guidance on heat management systems. Your primary focus will be on ensuring the smooth operation of our infrastructure, identifying potential issues, and implementing solutions to minimize downtime.
Main Responsibilities:
- Analyzing business requirements and developing recommendations to improve heat management processes.
- Collaborating with clients to understand their needs and priorities.
- Ensuring timely resolution of incidents and requests, working closely with internal teams as needed.
- Implementing and maintaining Service Level Management processes, including SLA, OLA, and UC.
- Evaluating and enhancing process improvements, including Service Request Management.
Requirements:
- Matric and relevant degree/diploma in IT.
- ITSM Certificate.
- MCSA/MSCE Solutions Associate/Expert certification.
Key Skills:
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration abilities.
- Experience with ITIL best practices and Service Management.
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