Services Solutions Architect Oracle CSS MEA

6 months ago

Johannesburg, South Africa Oracle Full time

CSS is a business unit within Oracle that establishes long-term service relationships with many of Oracle's largest customers.

CSS have a proven track record in successful delivery of IT services for mission critical environments in major organizations. In addition to a specialization in the area of cloud, they possess extensive, broad-based expertise in the area of mission critical production operations, support and managed services. They have proven experience in industry standard service management and project management best practices.

In addition to extensive broad based experience of IT services and technologies, each individual Service Solution Architect has deep expertise in specific services & technology areas, and acts as the subject-matter lead in those areas within the team.

All CSS Service Solution Architects have extremely strong customer facing presentation and interaction skills, are capable of engaging at senior management and C-level, articulating service and technology solutions in terms of business value and risk.

Career Level -

Career Level -

SCOPE:

Location: Nairobi, Kenya or Johannesburg, South Africa Geographic area of responsibility: Kenya, Ethiopia, Nigeria and Ghana expanding to Middle East and Africa. Languages: Fluent spoken and written English language capability required Customer facing Has no direct reports, but often leads and/or guides the activities of virtual teams to build service solution propositions for customers Works with multiple customers across all sectors/countries in the CSS MEA region, in collaboration with Oracle CSS and Oracle cross-line-of-business (xLoB) teams Works on services related opportunities across the entire lifecycle of all Oracle cloud and on-premises products. CSS opportunities typically involve extensive Oracle xLoB collaboration, and require the CSS Service Solution Architect to work within xLoB teams covering Oracle product and services requirements across design, deployment, migration, operations/management and support Works with the local CSS Sales and xLoB teams to: Identify, build and win innovative/large scale services opportunities across existing and new Oracle CSS customers Build and articulate compelling CSS service solutions for each opportunity that address identified customer business needs Ensure the service requirements, risks and costs associated with each CSS service proposition are fully understood and addressed Provide subject matter authority input into contract and commercial documentation and negotiation Assist in closing opportunities in a timely fashion Assist CSS to achieve its growth targets and critical initiatives Work with appropriate Oracle Partners, . resellers, SIs, partners, and alliances

RESPONSBILITIES:

To identify, foster and define Oracle CSS services solutions for specific customer opportunities and assist in the sale alongside the local CSS team consisting of sales representative, CSS pre-sales and CSS delivery Work with the customer, CSS management and the xLoB account teams to: Understand the customer’s business and IT strategic requirements and identify large scale CSS opportunities to assist the customer achieve its strategic goals Gather and assess customer needs, both business and technical and translates these into CSS service solutions Build and lead virtual teams associated with these large scale opportunities Effectively communicate with customer to CxO level Build customer loyalty through achieving a trusted advisor relationship Work proactively to build and demonstrate an effective and extensive network across Oracle xLoBs – be seen, respected and in demand across Oracle as a high value asset and an SME in service solutions Collaborate effectively internally and externally to ensure effective service solution design and development Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirement of Oracle Effectively communicate and articulate the details of the service components in a proposed customer solution Demonstrate a strong understanding of the services competitive marketplace to anticipate and plan for competitive threats Work with disparate groups including, but not limited to, sales, delivery, customers, risk management, business development, contracts, product management Work with CSS delivery to ensure a smooth transition from sales to delivery Navigate Oracle internal tools and processes to effectively participate and enable CSS sales Produce appropriate and timely opportunity reporting/tracking information for CSS management Transfers knowledge to other participant roles on the deal, account teams, delivery and across the CSS Service Solution Architect community

EXPERIENCE:

This is a senior role. CSS Service Solution Architects at this level typically have 20+ years of experience in relevant IT services, across a wide range of technologies and customer sectors.

A typical experience profile for successful individuals in this role would include most if not all of the following:

15+ years of IT services, including substantial direct experience in services roles within multiple external IT services providers Broad understanding of typical enterprise applications and IT infrastructures including public and on-premises cloud, including but not limited to Oracle technologies Extensive experience of working in a services presales role within an IT services provider Extensive experience in IT services, service operations and service management, including managed services/outsourcing Large scale IT project and programme management, including major transformation, migration and solution deployment projects Commercial and contract management, including construction of TCO analyses and pricing for complex service offers Sales and complex deal negotiation Architecting, implementing and delivering complex service solutions for large scale, critically important IT environments Consulting and trusted-advisor roles to C-level within major customer organizations in relation to IT services Proven ability to construct and deliver compelling presentations and propositions to C-level and large audiences Driving large scale IT services bids

WHAT WE WILL OFFER YOU:

A competitive salary with exciting benefits Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

South Africa: In line with our obligations under the Employment Equity Act 1998, preference will be given to candidates from designated groups.

  • Strategic Services Solution Architect

    4 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    About the RoleOracle is seeking a highly experienced Strategic Services Solution Architect to join our CSS team in the MEA region. This is a senior role that requires a strong understanding of IT services, cloud solutions, and Oracle technologies.ResponsibilitiesIdentify, foster, and define Oracle CSS services solutions for specific customer opportunities...

  • Senior IT Services Solutions Architect

    1 month ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    Job Title: Senior IT Services Solutions ArchitectOracle is seeking a highly experienced Senior IT Services Solutions Architect to join our team in Nairobi, Kenya or Johannesburg, South Africa. As a key member of our CSS MEA team, you will be responsible for identifying, building, and winning innovative services opportunities across existing and new Oracle...

  • Senior IT Solutions Architect for Oracle MEA Region

    2 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    About the RoleWe are seeking a highly experienced and skilled Senior IT Solutions Architect to join our team in the MEA region. As a key member of our team, you will be responsible for designing and delivering complex service solutions for large-scale IT environments.

  • Cloud Solutions Architect

    3 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    Job Title: Lead Cloud Architect - AI SpecialistAbout the Role:We are seeking a highly skilled Lead Cloud Architect with expertise in AI technologies to join our team at Oracle. As a Lead Cloud Architect, you will be responsible for designing, building, and managing best-in-class solutions for our customers.Establish trusted relationships with customers.Be...

  • Cloud Solutions Architect

    2 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    OverviewAs a highly skilled Cloud Solution Engineer, you will play a critical role in driving customer success and adoption of Oracle Cloud Technologies in the Middle East and Africa (MEA) region. This position requires strong technical leadership, collaboration, and communication skills to effectively engage with customers, sales teams, and internal...

  • Cloud Architect Artificial Intelligence Leader

    4 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    Job SummaryThe Advanced Service Engineer (ASE) organization in CSS is a global team of highly skilled technical engineers. The ASE establishes long-term trusted relationships with Oracle's key customers, helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all cloud...

  • Cloud Architect Lead with Artificial Intelligence Expertise

    3 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    About the RoleThe Advanced Service Engineer (ASE) organization in CSS is a global, innovative, open-minded and diverse team of highly skilled technical engineers. As a Lead Cloud Architect with Artificial Intelligence experience, you will be responsible for designing, building, and managing best-in-class solutions for our CSS customers.Key...

  • Apps Dev

    6 months ago

    Johannesburg, South Africa Oracle Full time

    Apps Dev (PaaS\On-prem EBS) (ACS-CSS) South Africa, Morocco or Kenya-23000596 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Please note; this role can be filled in either South Africa, Kenya or Morocco.** **All CV's to be uploaded in English.** CSS Customer Success Services /...

  • Data Management Solutions Architect

    4 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    About the RoleAs a Strategic Solution Architect – Data Management with Oracle, you will play a critical role in providing strategic solution architecture guidance to key Financial Services customers in their Finance and Risk transformation journey. You will bring together deep consulting and industry experience related to deploying Finance, Analytical, and...

  • Strategic Solution Architect

    1 month ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    Job DescriptionAs a Strategic Solution Architect, you will play a critical role in providing strategic solution architecture guidance to key Financial Services customers in their Finance (& Risk) transformation journey. This role brings together deep consulting/industry experience related to deploying Finance, Analytical and Data solutions for the Financial...

  • Technical Solution Architect – Data Management

    6 months ago

    Johannesburg, South Africa Oracle Full time

    Responsible for providing strategic solution architecture guidance to key Financial Services customers in their Finance (& Risk) transformation journey, this role brings together deep consulting/industry experience related to deploying Finance, Analytical and Data solutions for the Financial Services Industry combined with a strong Oracle ERPM and/ or OFSAA...

  • Cloud Solution Engineer SMB

    6 months ago

    Johannesburg, South Africa Oracle Full time

    Purpose As an Account Cloud Engineer or ACE you collaborate closely with the sales rep on a select number of customers, providing technical leadership and support in order to convince the customer of the value of Oracle Cloud Technologies and assure the customer gets the best outcomes from their investments. This role will work with the Oracle...

  • Technical Solutions Architect

    4 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    About the RoleThe successful candidate will lead enterprise-level support engagements with key clients, ensuring exceptional customer satisfaction.Develop and deliver compelling Oracle presentations, innovative propositions, and design solutions.Contribute as both an individual leader and a team member, offering direction and mentorship to others.Handle...

  • Senior Enterprise Solutions Architect

    1 month ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    Job SummaryWe are seeking a highly skilled Senior Enterprise Solutions Architect to join our team at Oracle. As a key member of our sales team, you will be responsible for leading enterprise architecture-level support engagements with key clients, ensuring customer satisfaction.Key ResponsibilitiesLead enterprise architecture-level support engagements with...

  • Technology Solutions Architect Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    Job OverviewWe are seeking a highly skilled Technology Solutions Architect Lead to join our team.Key ResponsibilitiesLead enterprise architecture-level support engagements with key clients, ensuring customer satisfaction and delivering exceptional results.Act as a technical advisor to customers, promoting the adoption of Oracle technologies aligned with...

  • Oracle Hcm Solution Architect

    5 months ago

    Johannesburg, South Africa eSoft Development and Technologies Full time

    **Purpose of the job** **Skills and Attributes** - Design and deliver Oracle HCM functional architecture strategy, with leading practices during transformations. - Hands-on formulation of business and functional requirements to set the direction for corresponding and complimentary solution delivery aligned to business goals. - Lead testing and training...

  • Strategic Finance Solutions Architect

    2 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    As a key member of our finance solutions team, you will play a critical role in providing strategic guidance to our clients in the finance and risk transformation journey.This dynamic position requires a strong understanding of Oracle ERPM and OFSAA products, as well as experience in designing and implementing complex financial solutions.You will work...

  • Sales Development Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    About the RoleWe are seeking a highly skilled Sales Development Representative to join our team as an Oracle Solutions Specialist. This is an exciting opportunity to leverage your technical expertise and business acumen to drive sales growth across our portfolio of solutions.

  • Services Sales Representative Saas Co Prime

    6 months ago

    Johannesburg, South Africa Oracle Full time

    Services Sales Representative SaaS Co Prime-23000462 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Services Sales Representative SaaS Co Prime Oracle Customer Success Services If you are looking to take the next step in your career by offering great, effective, efficient, and...

  • ERPm Application Architect

    5 months ago

    Johannesburg, South Africa Oracle Full time

    ERPM Application Architect (2)-230003KY **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle Consulting is helping leading organizations around the world in the areas of Digital Transformation. We are looking for Consultants with Human Capital Management (ERPM) experience who can be...