Customer Relations Agent

2 months ago


Centurion, South Africa Talent Evolution (Pty) Ltd Full time
Our client based in Centurion is looking for a candidate with extensive in-bound and customer relations call centre experience to join their team. Must be fluent in English and Afrikaans due to the client base

Duties:
  • Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:
  • Registration related enquiries
  • CRM Logging System and Telephonic enquiries
  • Product and general information / enquiries
  • Assist with enquiries online i.e. Products, Specials, Availability, Price etc.
  • Obtain Information from relevant departments to resolve/ provide feedback on enquiries
  • Log all enquiries received internally and externally
  • Required to work after hours / weekends when necessary
  • Type draft correspondence and general typing
  • Keep necessary records and do filing
  • Assist with reception when assistance is needed
  • Assist Sales & CRM whenever the contribution is needed to achieve the common objective

Requirements:
  • Grade 12 qualification is a prerequisite
  • Any relevant Customer Service Experience will be an advantage
  • Supervisor experience will be an advantage
  • Excellent interpersonal skills as well as excellent Written and Oral Communications Skills (both English and Afrikaans)
  • Ability to work with and manage different types of personalities to get the right results
  • A professional phone presence
  • Ability to work both independently as well as in a team
  • Excellent organisational skills and professional work approach
  • Ability to communicate and screen effectively over the phone and to speak clearly
  • Ability to deal with people tactfully and to listen effectively
  • Excellent computer skills on office administrative packages (MS Office)
  • Ability to work under pressure and to multitask
  • Valid driver’s license
 
Should you not receive a response within 10 working days, please consider your application as unsuccessful

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