Service Manager

2 months ago

Edenvale, South Africa Professional Resources Partners Pty Ltd Full time

Service Manager -Material Handling

Location: Edenvale

Salary: R45 000 – R48 000 basic plus benefits

Duties:

  • To ensure the effective daily operations of the workshop, coordinate closely with staff for seamless day-to-day planning, manage ongoing projects using the WIP

report, and close job cards older than three months.

  • Update the workshop bay service board or spreadsheet daily.
  • Monitor staff compliance with timesheets, allocate resources effectively, and maintain a safe workshop environment.
  • Diligently manage and control job cards, verify against timesheets, and oversee field service planning to support administrative and PSSR commitments.
  • Conduct monthly toolbox talks, ensure records and safety topics are uploaded to the portal.
  • Ensure annual machinery and tool calibration per company policy.
  • Conduct daily debriefs with mechanics to evaluate workmanship and address challenges, focusing on high-priority and high-value jobs.
  • Schedule and maintain servicing for hire dept trucks and conduct van stock counts as per audit procedures.
  • Develop processes to improve workshop efficiency and communicate changes to staff.
  • Audit the monthly PSSR commission and file documentation in hard copy for audits.
  • Accurately record new equipment, conduct daily stocktakes, and report progress and the Managing Director.
  • Drive the PDI department's daily operations, coordinating with the PDI technician, parts department, and suppliers.
  • Process monthly SAGE claims (overtime, standby, cell phone, and fuel) in line with HR payroll deadlines.
  • Conduct monthly safety inspections.
  • Discuss budget targets with all staff on Monthly basis
  • Manage the timely and effective delivery of jobs.
  • Communicate with customers regarding any changes or difficulties encountered with jobs.
  • Ensure official job numbers are obtained for external jobs before commencing any repair work, in compliance with company policies and procedures.
  • Quote additional work as required and ensure that the appropriate margins are applied.
  • Respond to after-hours customer requirements promptly, maintaining effective communication and minimizing overtime for internal jobs.
  • Address and resolve customer technical queries and service issues promptly and comprehensively.
  • Plan, coordinate, and deliver all services within reasonable time frames.
  • Keep customers informed of job progress and any difficulties experienced.
  • Obtain order numbers before initiating work for external customers.
  • Ensure that quotations are processed through IFS
  • Obtain external quotes, ensure pricing and quality, and conduct random supplier follow-ups.
  • Manage expenses within internal and external budget constraints.
  • Follow up on customer payments
  • Adhere to warranty claim procedures and ensure timely documentation submission.
  • Achieve budget and profitability targets for the workshop.
  • Control workshop expenses to stay within budget.
  • Meet budgeted labor hour and turnover targets.
  • Attain the workshop's 90% internal audit target by comparing past and current scores.
  • Monitor daily parts budget and identify shortfalls with the team.
  • Manage supplier outwork costs to ensure cost control.
  • Ensure compliance with company policies for cash sales, travel, and accommodation.
  • Apply appropriate markup of margins.
  • Assist with annual budgeting and financial compilation for the workshop.

Human resources management.

Minimum Requirements

Red Seal Trade Qualification, Computer Literacy

Technical trade working experience (8years)

Workshop experience (8 years)

Financial exposure related to workshop figures, targets, WIP (8 years)

 

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