Food Service Operations Director

4 weeks ago


Edenvale, Gauteng, South Africa Cre8work Full time

At Cre8work, we are seeking an experienced Food Service Operations Director to lead our takeaway operation. This role offers a unique opportunity for a motivated and results-driven individual to drive business growth and customer satisfaction.

We estimate the salary for this position to be around $65,000 - $80,000 per year, depending on location and experience.

The successful candidate will oversee all aspects of the takeaway service, including food preparation, customer service, and order management. They will lead, train, and supervise takeaway staff, ensuring high standards of performance and customer care.

Key Responsibilities:

  • Operational Leadership: Manage daily operations, ensuring efficiency and productivity in food preparation, customer service, and order management.
  • Staff Management: Lead, train, and supervise takeaway staff, promoting teamwork and excellence in customer care.
  • Inventory Management: Oversee inventory, including ordering supplies, monitoring stock levels, and minimizing waste.
  • Health and Safety: Ensure compliance with health and safety regulations and company policies.
  • Customer Service: Handle customer inquiries, complaints, and feedback, maintaining a positive and professional attitude.
  • Sales Growth: Develop and implement strategies to increase sales and promote the takeaway service.
  • Financial Management: Monitor financial performance, including budgeting, cost control, and sales reporting.

Qualifications:

  • Proven experience as a Food Service Manager or in a similar role within the industry.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Ability to work under pressure in a fast-paced environment.
  • Strong organizational and problem-solving abilities.
  • Knowledge of health and safety regulations in the food industry.
  • Flexibility to work evenings, weekends, and holidays as required.


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