![Shoprite Group](https://media.trabajo.org/img/noimg.jpg)
Service Desk Operator
3 weeks ago
**Purpose of the Job**:
- Answering Calls
- Making sure EODs are run
- Running daily back ups
- Shipping of Equipment
- Assisting with First Line Support
- Raising logs
- Meticulous time keeping
- Rotational weekend shifts
- Escalation process
- Duties may change according to business requirements
- Deal effectively and timeously with customer complaints and ensure that complaints are resolved or escalated in line with agreed standards
- Act in a customer-centric manner that is in line with the service code.
- Meet and exceed the requirements of internal and external customers.
**Job Objectives**:
**_ MAIN ACTIVITIES:_**
- Logging incidents/service requests
- Follow up and update incidents
- Resolving incidents
- Escalating Incidents
- Use remote tools effectively
- Reported incidents must be resolved or a workaround found within agreed SLA (service level agreement)
**_INDICATORS (KPI):_**
- Consistently follow processes and procedures
- Perform post-resolution follow ups
- Ratio of calls resolved at Service desk
- % of calls escalated correctly to the relevant area
**Qualifications**:
- Matric
- IT Certificate or Diploma
- A+ or N+ Certification
- MCSE Certification
**Experience**:
- Microsoft Products e.g. Windows, Office Suite, 365 etc.
- Network Topologies, support and setup thereof
- TCP/ IP Networking
**Knowledge and Skills**:
- Good listening skills
- Multitask
- Telephone Etiquette
- Knowledge of Information Technology Service Management system
- Analytical
- Investigative
- Empathy
- Questioning
- Probing
- Knowing ShopRite Furniture processes, IT equipment, Retail functional requirements
- Best service desk practices
- All Shoprite Furniture process and procedures
**Applicant Feedback Policy**:
-
Service Desk Operator
3 weeks ago
Edenvale, South Africa Shoprite Group Full timeClosing Date 2024/03/04 - Reference Number SHO240226-11 - Job Title Service Desk Operator (SDO) - Job Type Permanent - Location - Country South Africa - Location - Province Gauteng - Location - Town or City Edenvale - Purpose of the Job - Answering Calls - Making sure EODs are run - Running daily back ups - Shipping of Equipment - Assisting with First Line...
-
Service Desk Administrator
2 weeks ago
Edenvale, South Africa Signature Cosmetics Full time**Responsibilities**: - Adhere to all internal processes and policies in order to minimise potential disruption to business activities - Provide first line technical support to resolve service desk incidents and re-route the query or escalate as and when required - Process all requests accurately and with maximum efficiency - Ensure that all tickets are...
-
Service Desk Administrator
2 weeks ago
Edenvale, Gauteng, South Africa Signature Cosmetics Full timeResponsibilities: Adhere to all internal processes and policies in order to minimise potential disruption to business activities Provide first line technical support to resolve service desk incidents and reroute the query or escalate as and when required Process all requests accurately and with maximum efficiency Ensure that all tickets are addressed in line...
-
Service Desk Operator
3 weeks ago
Edenvale, South Africa Shoprite Group Full time**Purpose of the Job**: - Answering Calls - Making sure EODs are run - Running daily back ups - Shipping of Equipment - Assisting with First Line Support - Raising logs - Meticulous time keeping - Rotational weekend shifts - Escalation process - Duties may change according to business requirements - Deal effectively and timeously with customer complaints...
-
Tender Desk Support
2 weeks ago
Edenvale, South Africa Bidvest International Logistics Full time**Job Purpose**: To assist the Business Development team in responding to RFI's and RFQ's, tenders and proposals. To be part of the Tender Desk team that will develop integrated supply chain solutions to all products and within all industry verticals. Provide administrative assistance to the Tender Desk to ensure accurate, innovative solutions are put...
-
Receptionist
4 days ago
Edenvale, South Africa Excellerate Full time**Main purpose / objective of the position**: To receive and welcome walk-in clients and visitors and to answer switchboard in such a way that it projects the professional image of the landlord. General administrative tasks and support in terms of front desk support and procurement administration will also form part of this position as part of support to the...
-
Receptionist
2 weeks ago
Edenvale, South Africa Signature Cosmetics Full time**Responsibilities** - Greet and welcome staff and visitors as soon as they arrive at reception. - Direct visitors to the appropriate person and office. - Operate the switchboard effectively and efficiently. - Answer, screen, and forward incoming phone calls. - Answer the telephone with the agreed greeting, in a polite manner, with the appropriate tone of...
-
Receptionist
2 weeks ago
Edenvale, Gauteng, South Africa Excellerate Full timeMain purpose / objective of the position:To receive and welcome walk-in clients and visitors and to answer switchboard in such a way that it projects the professional image of the landlord. General administrative tasks and support in terms of front desk support and procurement administration will also form part of this position as part of support to the...
-
Receptionist
2 weeks ago
Edenvale, Gauteng, South Africa Signature Cosmetics Full timeResponsibilities Greet and welcome staff and visitors as soon as they arrive at reception. Direct visitors to the appropriate person and office. Operate the switchboard effectively and efficiently. Answer, screen, and forward incoming phone calls. Answer the telephone with the agreed greeting, in a polite manner, with the appropriate tone of voice. Record...
-
Service Advisor
1 month ago
Edenvale, South Africa Clicks Group Limited Full time**Listing reference**: 015964**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Edenvale - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To ensure service excellence at the point of sale by...
-
Alarm System
4 weeks ago
Edenvale, South Africa Emporium Human Capital Full timeAlarm System Technical Support (POS24088)EdenvaleR 15 000 to R 18 000 per monthRequirementsQualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended.PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experienceExperience as Support Technician/Help Desk operator and working with clientsOwn vehicle and...
-
Technical Support
4 weeks ago
Edenvale, South Africa Emporium Human Capital Full timeTechnical Support Manager (POS24084)Strijdom Park (Randburg)R 15 000 to R 18 000 per monthRequirementsQualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended.PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experienceExperience as Support Technician/Help Desk operator and working with clientsOwn...
-
Alarm System
4 weeks ago
Edenvale, South Africa Emporium Human Capital Full timeAlarm System Technical Support (POS24088) Edenvale R 15 000 to R 18 000 per month Requirements Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended. PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experience Experience as Support Technician/Help Desk operator and working with clients Own...
-
Alarm System
7 hours ago
Edenvale, South Africa Adzuna ZA B C2 Full timeAlarm System Technical Support (POS24088)EdenvaleR 15 000 to R 18 000 per monthRequirementsQualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended.PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experienceExperience as Support Technician/Help Desk operator and working with clientsOwn vehicle and...
-
Technical Support
4 weeks ago
Edenvale, South Africa Emporium Human Capital Full timeTechnical Support Manager (POS24084) Strijdom Park (Randburg) R 15 000 to R 18 000 per month Requirements Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended. PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experience Experience as Support Technician/Help Desk operator and working with clients...
-
Technical Support
2 weeks ago
Edenvale, South Africa Adzuna ZA B C2 Full timeTechnical Support Manager (POS24084)Strijdom Park (Randburg)R 15 000 to R 18 000 per monthRequirementsQualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended.PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experienceExperience as Support Technician/Help Desk operator and working with clientsOwn...
-
Service Advisor
1 week ago
Edenvale, South Africa Bonafide Human Capital (Pty) Ltd Full timeOur well known automotive dealer client based in is looking to employ an experienced Customer Driven Service Advisor. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs...
-
Operations Recruitment Manager
2 weeks ago
Edenvale, Gauteng, South Africa Dante Personnel Full timeMinimum requirements: Job Description:Overview:We are looking for a skilled and experienced Operations Recruitment Branch Manager to lead our Edenvale branch. The ideal candidate will oversee daily operations, drive business growth, and ensure high-quality recruitment services as well as training of team of 8 x Recruiters. Key Responsibilities:Branch...
-
Alarm System
2 days ago
Edenvale, South Africa Emporium Full timeAlarm System – Technical Support (POS24088)EdenvaleR 15 000 to R 18 000 per monthRequirementsQualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended.PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experienceExperience as Support Technician/Help Desk operator and working with clientsOwn vehicle...
-
Operations Recruitment Manager
4 weeks ago
Edenvale, South Africa Dante Personnel Full timeMinimum requirements: Job Description:Overview:We are looking for a skilled and experienced Operations Recruitment Branch Manager to lead our Edenvale branch. The ideal candidate will oversee daily operations, drive business growth, and ensure high-quality recruitment services as well as training of team of 8 x Recruiters. Key Responsibilities:Branch...