Administrative Assistant, Operations, Solutions

4 months ago

Kempton Park, South Africa DSV Full time

Time Type:

Full Time

MAIN PURPOSE OF THE ROLE

• To ensure all KPI’s are achieved as per SLA agreement within Returns department.
• To report on the performance of your department to Internal Management.
• Attend to ALL Client requirements promptly, efficiently, and proactively.

Tertiary Qualification(s)
Matric

Additional Computer Skills

▪ 3-year experience and effective working knowledge of a Warehouse Management System (WMS).

Computer Literacy - Intermediate

Electives

▪ Operations: Extensive knowledge and hands on skill related to Inbound processes, excellent facility housekeeping (5S) and batch and expiry control; ▪ Communication: Must communicate effectively (written and verbal) to manage and meet client expectations;

Job-related Requirements

▪ Minimum of 3 years’ experience in a warehousing / logistics environment OR;
▪ Minimum of 2 years’ experience in a FMCG and / or pharmaceutical environment.

Duties and Responsibilities:

• Manage Returns Processes:
o Ensure offloading of vehicles and receiving process is followed;
o Ensure documents and registers are completed and filed;
o Ensure products are checked according to specified criteria, counted, quality checked and matches with paperwork;
o Ensure that end-to-end investigations are done accurately and on time as per the SLA.
o Ensure receiving and put-away KPi’s are met as per client agreement.
o Ensure Returns SOP’s, process flows and work instructions are adhered to, by all members of your team.
o Ensure client specified SOP’s are followed as per client agreement.
o Ensure Returns accuracy on all process levels, and at all times.
• Manage Returns Reporting:
o Ensure registers are completed daily.
o Ensure forms are completed daily.
o Ensure end-of-day data is reported in a timeously manner.
o Ensure all Returns reporting as specified is submitted accurately and within deadlines.
o Ensure Reporting accuracy on all process levels, and at all times.
• Assist and be involved in Risk Management that includes:
o Operation Assessments
o SHERQ/Risk Audits
o Quality Management Systems
• Identify areas of Non-Conformance and drive continual improvement initiatives within your department.
• Adhere to Health and Safety standards and create awareness.
• Assist Management with ad hoc operational objectives.
• Strong Communication / Interpersonal skills.
• Willingness to achieve success in role and motivate team members.
• Strong decision-making ability and confident to operate independently.
• Ability to operate under extreme pressure.

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