Operations Solutions Coordinator
2 weeks ago
Main Responsibilities:
Ensure all Key Performance Indicators (KPIs) are achieved as per Service Level Agreement (SLA) within the Returns department.
Key Accountabilities:
- Report on the performance of the department to Internal Management.
- Attend to all Client requirements promptly, efficiently, and proactively.
- Manage Returns Processes:
- Ensure offloading of vehicles and receiving process is followed.
- Ensure documents and registers are completed and filed.
- Ensure products are checked according to specified criteria, counted, quality checked, and matches with paperwork.
- Ensure that end-to-end investigations are done accurately and on time as per the SLA.
- Ensure receiving and put-away KPIs are met as per client agreement.
- Ensure Returns SOPs, process flows, and work instructions are adhered to by all members of the team.
- Ensure client specified SOPs are followed as per client agreement.
- Ensure Returns accuracy on all process levels, and at all times.
- Manage Returns Reporting:
- Ensure registers are completed daily.
- Ensure forms are completed daily.
- Ensure end-of-day data is reported in a timely manner.
- Ensure all Returns reporting as specified is submitted accurately and within deadlines.
- Ensure Reporting accuracy on all process levels, and at all times.
- Assist and be involved in Risk Management that includes:
- Operation Assessments
- SHERQ/Risk Audits
- Quality Management Systems
- Identify areas of Non-Conformance and drive continual improvement initiatives within the department.
- Adhere to Health and Safety standards and create awareness.
- Assist Management with ad hoc operational objectives.
- Strong Communication/Interpersonal skills.
- Willingness to achieve success in role and motivate team members.
- Strong decision-making ability and confident to operate independently.
- Ability to operate under extreme pressure.
Requirements:
Minimum of 3 years' experience in a warehousing/logistics environment OR;
Minimum of 2 years' experience in a FMCG and/or pharmaceutical environment.
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