Operations Solutions Coordinator

2 weeks ago


Kempton Park, Gauteng, South Africa DSV Full time

Main Responsibilities:

Ensure all Key Performance Indicators (KPIs) are achieved as per Service Level Agreement (SLA) within the Returns department.

Key Accountabilities:

  • Report on the performance of the department to Internal Management.
  • Attend to all Client requirements promptly, efficiently, and proactively.
  • Manage Returns Processes:
    • Ensure offloading of vehicles and receiving process is followed.
    • Ensure documents and registers are completed and filed.
    • Ensure products are checked according to specified criteria, counted, quality checked, and matches with paperwork.
    • Ensure that end-to-end investigations are done accurately and on time as per the SLA.
    • Ensure receiving and put-away KPIs are met as per client agreement.
    • Ensure Returns SOPs, process flows, and work instructions are adhered to by all members of the team.
    • Ensure client specified SOPs are followed as per client agreement.
    • Ensure Returns accuracy on all process levels, and at all times.
  • Manage Returns Reporting:
    • Ensure registers are completed daily.
    • Ensure forms are completed daily.
    • Ensure end-of-day data is reported in a timely manner.
    • Ensure all Returns reporting as specified is submitted accurately and within deadlines.
    • Ensure Reporting accuracy on all process levels, and at all times.
  • Assist and be involved in Risk Management that includes:
    • Operation Assessments
    • SHERQ/Risk Audits
    • Quality Management Systems
  • Identify areas of Non-Conformance and drive continual improvement initiatives within the department.
  • Adhere to Health and Safety standards and create awareness.
  • Assist Management with ad hoc operational objectives.
  • Strong Communication/Interpersonal skills.
  • Willingness to achieve success in role and motivate team members.
  • Strong decision-making ability and confident to operate independently.
  • Ability to operate under extreme pressure.

Requirements:

Minimum of 3 years' experience in a warehousing/logistics environment OR;

Minimum of 2 years' experience in a FMCG and/or pharmaceutical environment.



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